GFiber
InstallationServicesTechnicianII
“Installation Services Technician II at GFiber. Skills: Installation, Repair, Customer service, Troubleshooting. Serve as Installation Services subject matter expert. Mentor and peer coach Installation Services Technician I”
What You'll Achieve.
Provide an outstanding customer experience; Ensure products and services are working correctly
Industry & Context.
Technical troubleshooting; Problem solve customer inquiries; Translate customer questions into actions
Perform jobs from high places, Climbing poles with permitted equipment, Adhere to manufacturers rated weight capacity, Work in areas with exposure to moderate noise level, Work with dogs or other house pets, Work in construction areas, Work with the public
What They're Looking For.
Must Have
High School diploma or GED, 3 years of experience installing and repairing telecommunications or cable services, Valid driver’s license, Ability to pass a motor vehicle record check that meets company standards, Ability to lift/move up to 50lbs of equipment as required, Ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required
Nice to Have
1 year of experience working directly with fiber including single/drop fiber splicing and repair, Outstanding communication, interpersonal and problem-solving skills, Ability to work well under pressure in a variety of situations, Passion to learn and explore new skills each day
What You'll Do.
Serve as Installation Services subject matter expert
Mentor and peer coach Installation Services Technician I
Perform installations adhering to codes
Update customer accounts
Work in confined spaces
Troubleshoot and problem solve customer inquiries
How You'll Work.
Team & Collaboration
Work collaboratively with cross functional remote teams; Act as a resource for team members; Provide guidance to technicians; Provide training to technicians
Communication Scope
Communicate with customers; Engage with customers; Provide customers with education; Utilizing communication skills
Applying for this Installation Services Technician II role?
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