Intermountain Health
Healthcare
InstaCarePatientServiceRepresentativePRN
Neural analysis suggests this role is
optimal for Mid+ candidates.
“InstaCare Patient Service Representative PRN at Intermountain Health. Skills: Customer service, Patient registration, Appointment scheduling. Provide courteous connections with patients. Resolve patient needs”
What You'll Achieve.
Deliver highest level of customer satisfaction; Deliver highest level of patient satisfaction
Industry & Context.
Identifying patient needs; Resolving patient needs
Standing for long periods, Lifting supplies, Assist patients into/out of clinic
What They're Looking For.
Must Have
Six months of customer service experience, Basic computer skills, Professional manner, Interpersonal skills, Communication skills, Ability to work collaboratively, Ability to protect privacy
Nice to Have
One year of customer service experience, Billing and collections experience, Computer literacy in EMR, High school diploma or GED, Multilingual
What You'll Do.
Provide courteous connections with patients
Resolve patient needs
Document phone calls accurately
Schedule patient appointments
Obtain insurance information
Verify insurance information
Assist patients with forms
Scan necessary paperwork
Educate patient on financial assistance
Request payments from patients
How You'll Work.
Team & Collaboration
Collaborate with fellow caregivers
Communication Scope
Verbal communication; Understand spoken information
Full Job Description
**Job Description:** The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. Join Our Team as a Patient Service Representative! We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you! [Discover why Intermountain Health is a great place to work (youtube.com)](https://www.youtube.com/watch?v=Rr8ZOy08nzE) **Posting Specifics** * Entry Rate: $17.86 - $23.22 depending on experience * Benefits Eligible: No * Shift Details: PRN, no guaranteed hours **Essential Functions** * Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. * Documents all phone calls accurately and completely in the electronic medical record (EMR). * Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. * Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. * Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination o
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