InsightsAnalyticsManager

* **Shape customer analytics for CommBank Yello** * **Turn complex data into measurable outcomes** * **Influence strategy through hands-on technical delivery** ​ CommBank Yello is CommBank’s customer recognition program, designed to help eligible customers access relevant benefits, offers and experiences through their everyday banking relationship. The CommBank Yello team brings together customer strategy, data, analytics, marketing, product, digital and technology to deliver relevant value to customers at scale. Our focus is on understanding customer behaviour, improving engagement, increasing offer relevance, and ensuring CommBank Yello continues to deliver meaningful customer and business outcomes. We value curiosity, technical excellence, commercial pragmatism and strong delivery. We move quickly, test and learn, and use data to make customer experiences simpler, smarter and more relevant. ## Your Impact and Contribution As an Insights Analytics Manager, you’ll play a key role in helping CommBank Yello understand customer behaviour, improve engagement and make better data-led decisions. You’ll work across the full analytics lifecycle: clarifying business problems, sourcing and wrangling complex data, building robust analytical datasets, identifying meaningful insights, and translating those insights into recommendations that drive action. You’ll use advanced SQL, Python or PySpark, customer analytics and commercial judgement to identify opportunities, optimise customer engagement and help deliver measurable outcomes for CommBank Yello. This role is suited to someone who is equally comfortable interrogating large datasets, shaping analytical approaches, explaining customer behaviour, and influencing senior stakeholders with clear, evidence-based recommendations. You can expect to: * Develop insights that improve customer engagement, personalisation, activation, retention and offer relevance. * Partner with marketing, product, digital, technology, data engineering