Chime Financial, Inc
Fintech
InsightsAnalyst,DisputeExperience
“Insights Analyst, Dispute Experience at Chime Financial, Inc. Skills: Advanced SQL, Python or R, Statistics, Causal inference. Deliver analytical insights. Protect members”
What You'll Achieve.
Strengthen the integrity of our platform; Influence how Chime protects members; Influence how Chime drives operational efficiency and resilience; Influence how Chime reduces losses; Influence how Chime prevents abuse; Improve decision accuracy; Improve automation effectiveness; Improve operational performance; Identify emerging trends; Identify performance shifts; Identify anomalies; Improve Trust & Safety processes; Recommend enhancements to AI models; Support the design of new AI features; Inform go/no-go decisions; Support data-driven rollout decisions; Help millions unlock financial progress
Industry & Context.
Analytical rigor; Diagnose emerging risks; Quantify operational impacts; Develop recommendations; Improve decision accuracy; Improve automation effectiveness; Improve operational performance; Translate complex data signals into root-cause narratives; Identify friction points, root causes, and opportunities; Break down ambiguous issues into structured analytical frameworks
What They're Looking For.
Must Have
Bachelor's degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering), 5+ years in analytics, Advanced SQL skills, Proficiency in Python or R
Nice to Have
Experience in Trust & Safety, Fraud, Risk, or Support Operations, Experience analyzing automation systems, risk models, or ML-driven workflows, Experience with BI tools such as Looker or Mode, Experience in fintech, digital banking, payments, fraud, or Trust & Safety environments, Experience evaluating or supporting AI/ML systems, Ability to break down ambiguous issues into structured analytical frameworks, Understanding of how product, operations, and engineering intersect in Trust & Safety domains
What You'll Do.
Deliver analytical insights
Drive operational efficiency
Diagnose emerging risks
Quantify operational impacts
Develop recommendations
Improve decision accuracy
Improve automation effectiveness
Improve operational performance
Translate data signals
Define success metrics
Develop predictive analytics
Build enhanced metric frameworks
Conduct workflow analysis
Evaluate AI-enabled workflows
Analyze model outputs
Measure automation impact
Support design of new AI features
Design and evaluate A/B tests
Surface statistically robust insights
Develop sizing models
Create executive summaries
Present insights to leadership
Ensure shared understanding
Drive clarity in ambiguous environments
How You'll Work.
Team & Collaboration
Partner closely with Fraud Ops, Disputes Ops, Risk, Product, and Engineering teams; Work closely with Operations, Risk, Product, and Engineering; Ensure cross-functional alignment; Ensure shared understanding of problems; Ensure alignment on solutions; Proactively communicate progress, updates, timelines, and risks across stakeholders; Work together; Embrace diverse perspectives; Give each other honest feedback
Communication Scope
Exceptional communication skills; Translate complex data signals into clear, actionable insights; Executive Communication & Storytelling; Create concise, executive-level summaries; Present Trust & Safety insights to senior leadership; Outstanding written and verbal communication skills; Synthesizing complex topics for executives; Proactive communication
Process & Methodology
Take end-to-end ownership of cross-functional initiatives, Drive alignment and decision-making across teams
Applying for this Insights Analyst, Dispute Experience role?
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