Cox Business
Telecommunications
InsideSolutionsRepresentative(CoxBusiness)
“Inside Solutions Representative (Cox Business) at Cox Business. Skills: Sales, Customer service, Relationship building. Handle inbound business customer calls. Provide overflow support across additional call queues”
What You'll Achieve.
Ensure seamless customer experience; Ensure timely resolution of issues; Ensure high-quality customer experience; Ensure sales profitability
Industry & Context.
Issue resolution
5% travel
What They're Looking For.
Must Have
5 years of experience in a related field or a high school diploma/GED with 3 years of experience or an associate degree, a bachelor’s degree or certification in a related discipline, Proficiency with computers and common business software
Nice to Have
Associate degree or technical certification in a related discipline, 2 years of sales experience with a proven track record of meeting quotas, 2 years of experience selling over the phone, 6 months of experience selling telecommunications products and services
What You'll Do.
Handle inbound business customer calls
Provide overflow support across additional call queues
Follow up on sales opportunities
Follow up on installations
Follow up on customer inquiries
Generate new business leads
Cultivate long-term client relationships
Build a repeat customer base
Educate customers on installed products
Educate customers on service offerings
Educate customers on billing and charges
Listen to customers to understand their needs
Offer tailored solutions
Deliver presentations
Assess serviceability of client locations
Negotiate service levels
Negotiate terms with clients
Collaborate with sales engineers
Resolve installation issues
Resolve service issues
Perform ROI assessments
Complete orders with sales support
Maintain customer satisfaction
Share customer insights with marketing
Share customer feedback with marketing
How You'll Work.
Team & Collaboration
Collaborate with sales engineers; Work with sales support; Share insights with marketing
Communication Scope
Proposal development; Presentations
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