UPM
material solutions
InsideSalesTeamLeader
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Inside Sales Team Leader at UPM. Skills: Inside Sales Team Leadership, Sales Strategy Execution, Customer Experience Management, Team Development, Performance Management. Lead, support, and develop an inside sales team to achieve shared goals and deliver consistent results. Build deep customer experience understanding and translate insights into effective, efficient service models”
What You'll Achieve.
achieve shared goals and deliver consistent results; deliver on business targets and drive sustainable growth; drive sustainable growth
Industry & Context.
Review sales data to identify trends, gaps, and opportunities for improvement
What They're Looking For.
Must Have
relevant education in a commercial field or equivalent experience, understanding of technical or complex products, experience in sales or customer service, ideally in a B2B environment with exposure to phone-based and digital sales, experience supporting or leading teams and helping others develop, ideally in a sales or customer-facing environment, ability to drive change and continuously improve team performance, excellent stakeholder management and communication skills, with the ability to influence across functions, proactive mindset with openness to change and continuous improvement in ways of working
Nice to Have
fluent in additional European language skills are considered an advantage, experience working in or with a shared services or Global Business Services (GBS) environment, experience or knowledge of the timber industry is considered a asset
What You'll Do.
and develop an inside sales team to achieve shared goals and deliver consistent results
Build deep customer experience understanding and translate insights into effective
efficient service models
Drive performance through clear KPIs
and data-driven decision-making
Review sales data to identify trends
and opportunities for improvement
Coach and guide team members to strengthen skills and support ongoing development
Contribute to continuous improvement initiatives that enhance efficiency and customer value
Collaborate with cross-functional stakeholders to ensure alignment and effective ways of working
Promote a team environment focused on accountability
and sustainable results
work closely with Field Sales
and other key stakeholders to deliver on business targets and drive sustainable growth
ensuring a high level of customer satisfaction
while maintaining adherence to established sales processes and best practices
How You'll Work.
Team & Collaboration
effective cross-functional collaboration; Collaborate with cross-functional stakeholders to ensure alignment and effective ways of working; Promote a team environment focused on accountability, collaboration, and sustainable results; work closely with Field Sales, Order Management, and other key stakeholders
Communication Scope
excellent stakeholder management and communication skills; ability to influence across functions
Full Job Description
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace [_upm.com/careers_](http://upm.com/careers) We are currently looking for an **Inside Sales Team Leader** to join our team. In this role, you will play a key part in executing the company’s sales strategy by combining structured sales execution, strong customer engagement, and effective cross-functional collaboration. **Greetings from your future manager** “This is an opportunity to contribute your experience to UPM Timber and support the continued development of our Inside Sales function. In this role, you will be part of an ongoing transformation, helping improve processes and supporting the team through change. You will support your team by sharing knowledge, encouraging development, and helping build the skills needed to succeed in Inside Sales. This is a hands-on role where you can take ownership, collaborate with others, and make a clear impact. If you are interested in developing your leadership skills, working with others, and contributing to meaningful results, I encourage you to apply and explore the next step in your career with us. ”– Mateusz Greń, Customer Operations Director, UPM **What you will do** * Lead, support, and develop an inside sales team to achieve shared goals and deliver consistent results * Build deep customer experience understanding and translate insights into effective, efficient service models * Drive performance through clear KPIs, structured processes, and data-driven decision-making
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