Oldcastle BuildingEnvelope
InsideSalesSupportAdministrator
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optimal for Mid candidates.
“Inside Sales Support Administrator at Oldcastle BuildingEnvelope. Skills: Sales support, Lead management, Customer engagement, Quote follow-up, Order facilitation. Managing inbound leads. Ensuring timely quote follow-up”
What You'll Achieve.
Driving quote-to-order conversion; Supporting revenue growth; Delivering an exceptional customer experience; Supporting higher conversion rates and faster order entry; Ensuring no delays in response or service; Maintain continuity of customer orders and customer satisfaction; Support on-time delivery and issue resolution
Industry & Context.
problem-solving abilities
What They're Looking For.
Must Have
2+ years of experience in sales support, administration, or customer service, organizational skills with exceptional attention to detail, Excellent written and verbal communication skills, Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Nice to Have
associate or bachelor’s degree, Experience with CRM systems (Salesforce, SAP, or similar), problem-solving and time management abilities, Customer-first mindset with a service-oriented approach, Ability to work both independently and collaboratively across teams, Analytical mindset with a focus on data accuracy and reporting, Professional, proactive, and adaptable attitude, interpersonal and phone communication skills
What You'll Do.
Managing inbound leads
Ensuring timely quote follow-up
Supporting order facilitation
Maintaining a high level of customer responsiveness
Driving quote-to-order conversion
Supporting revenue growth
Delivering an exceptional customer experience
Partnering with Territory and Inside Sales Representatives to ensure rapid follow-up on quotes
and order facilitation
Qualifying new account requests and routing opportunities promptly
Managing inbound leads from the OBE hotline
ensuring timely response
accurate qualification
and proper assignment
Overseeing leads and related tasks generated from OBE.com inquiries
Providing interim customer support when assigned sales representatives are engaged with other customers
Assisting with material substitutions and back-order situations
Communicating relevant order and customer information to the expedite team
Ensuring customers are fully informed of the complete portfolio of offerings
Supporting sales activities by coordinating samples
and submittal packages
Assisting with outbound communications related to new product launches
Supporting customer setup and onboarding for GlazierPro and VistaVision platforms
How You'll Work.
Team & Collaboration
Partners closely with Territory Sales Representatives and Inside Sales Representatives; Ability to work both independently and collaboratively across teams
Communication Scope
Excellent written and verbal communication skills; interpersonal and phone communication skills
Full Job Description
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. What You’ll Get to Do The Sales Support / Lead Management Specialist partners closely with Territory Sales Representatives and Inside Sales Representatives to support fast, accurate, and solution-oriented customer engagement. This role is responsible for managing inbound leads, ensuring timely quote follow-up, supporting order facilitation, and maintaining a high level of customer responsiveness. The position plays a critical role in driving quote-to-order conversion, supporting revenue growth, and delivering an exceptional customer experience across the OBE family of brands. Job responsibilities include: · Partner with Territory and Inside Sales Representatives to ensure rapid follow-up on quotes, pricing negotiations, and order facilitation through the appropriate manufacturing facility, supporting higher conversion rates and faster order entry. · Qualify new account requests and route opportunities promptly to the appropriate sales representative. · Manage inbound leads from the OBE hotline, ensuring timely response, accurate qualification, and proper assignment. · Oversee leads and related tasks generated from OBE.com inquiries, maintaining follow-through and accountability. · Provide interim customer support when assigned sales representatives are engaged with other customers, ensuring no delays in response or service. · Assist with material substitutions and back-order situations to maintain continuity of custom
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