Ferguson
Waterworks
InsideSalesSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Inside Sales Supervisor at Ferguson. Skills: Sales, Customer Service, Leadership. Supervise a team of associates to ensure high quality customer service standards. Serve as day-to-day team leader leading all aspects of customer service and inside sales team”
What You'll Achieve.
meeting sales goals; helping to resolve customer concerns; drive productivity; ensure effective work/life balance
Industry & Context.
What They're Looking For.
Must Have
Possess a service orientation, and the desire to serve internal and external customers, Ability to build interpersonal relationships and have outstanding communication skills, Excellent organization and time management skills, Possess solid computer skills, including Microsoft Office
Nice to Have
5 years of successful experience in sales is preferred, Prior management/leadership experience is highly preferred, Prior experience of setting up inside sales process, metrics, and hiring team members with the ability to lead and motivate, prior CRM/Salesforce experience is a plus
What You'll Do.
Supervise a team of associates to ensure high quality customer service standards
Serve as day-to-day team leader leading all aspects of customer service and inside sales team
Effectively set priorities and expectations based on business need
and develop team members to be successful
Monitor calls and offer guidance to improve call effectiveness
Set expectations and goals
by driving associate/team performance
Ensuring customer satisfaction and retention
assuring sales satisfaction
and building associate relationships
Evaluate associate key performance indicators and identify training needs and development opportunities
Participate in the work of associates to understand and distribute workload
How You'll Work.
Communication Scope
outstanding communication skills
Full Job Description
**Job Posting:** **Starting pay rate at $34 and may be higher based on experience** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking the right individual to fill an immediate need for an Inside Sales Supervisor. The Inside Sales Supervisor will develop and implement sales strategies; identify potential customers; handle vendor relationships; and monitor industry trends. If you have a love of meeting people and providing outstanding customer service coupled with an interest in supplying directly to the bottom line of a multi-billion-dollar organization, this is the position for you! **Starting pay rate at $34 and may be higher based on experience** **Schedule: Monday through Friday, 7:00 AM to 4:00 PM** **Responsibilities:** * Supervise a team of associates to ensure high quality customer service standards, meeting sales goals, and helping to resolve customer concerns * Serve as day-to-day team leader leading all aspects of customer service and inside sales team * Effectively set priorities and expectations based on business need * Mentor, train, motivate, and dev
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