Sonos
InsideSalesRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Inside Sales Representative at Sonos. Skills: Sales support, Customer experience, Process management, Collaboration. Provide sales support to customers. Support escalated customers”
What You'll Achieve.
High degree of customer satisfaction (CSAT); Meet key performance indicators related to supporting frontline agents and escalations; Ensure processes are well managed and appropriately communicated; Ensure successful execution from concept to delivery; Support our business strategies
Industry & Context.
Takes ownership of open issues and sees them through to resolution; Ability and willingness to research and find answers to questions
Ability for occasional travel, Required to travel for on-site partner trainings or face-to-face team events
What They're Looking For.
Must Have
Ability to communicate clearly and effectively and understand customer needs., Ability to multitask between several tasks and programs., Ability to provide excellent customer service while understanding the impact of quality targets, showing propensity for continuous learning and development., Ability to work in a fast-paced environment while under pressure engaging with brand loyalty., Decisive, sales-oriented individual who takes ownership of open issues and sees them through to resolution., Can work independently and as part of a team., Can provide a world-class customer experience while also being sales oriented., Maintaining a positive image of Sonos throughout all transactions., Verbal and written communication skills in English., Ability and willingness to research and find answers to questions., Can work effectively under pressure., Love technology and music., Excellent interpersonal and communication skills (verbal & written) in English., Ability for occasional travel
Nice to Have
Past sales experience in customer service or a retail environment, SAP, Salesforce, Slack (Including Automation), Tableau, Google Sheets / EXCEL, Generative AI Tools, Powerreview / Trustpilot and other Review Platforms, Marketplace Platforms (Ebay, Bol etc. )
What You'll Do.
Provide sales support to customers
Support escalated customers
Meet key performance indicators
Coordinate with customers and departments
Oversee projects end-to-end
Identify process improvements
Lead and supervise partner agents
Provide and receive feedback
Develop training materials
Manage customer review platform
Moderate and respond to reviews
Use translation tools
How You'll Work.
Team & Collaboration
Collaborate with people of all styles, skill sets, and backgrounds; Collaborate with other teams within Sonos; Collaborate with external partners; Coordinate with partner agents and departments; Lead and supervise partner agents; Provide and receive feedback to internal and external co-workers
Communication Scope
Communicate clearly and effectively; Verbal and written communication skills in English; Excellent interpersonal and communication skills (verbal & written) in English
Process & Methodology
Oversee projects end-to-end, Ensuring successful execution from concept to delivery, Identify opportunities for process improvements and optimisation
Full Job Description
At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. As Inside Sales Representative you play an instrumental role in supporting our frontline partner DTC Sales agents in our mission to provide a world class customer experience. In addition, you play a crucial role in collaborating with other teams within Sonos as well as with external partners to ensure processes are well managed and appropriately communicated. This position is ideal for an organized and detail-oriented individual who thrives in a fast-paced environment. This role can be done from home or any of our offices across the UK. It’s about impact, not location. ****What You’ll Do**** * Provide clear and excellent sales support to new and existing customers, ensuring a high degree of customer satisfaction (CSAT). * Support escalated customers through phone calls, emails, and chat. * Meet key performance indicators related to supporting frontline agents and escalations. * Utilise proper CRM tools and systems with complete ownership of the customer support journey while ensuring a positive image of the company. * Effectively coordinate with different types of customers, partner agents and departments within Sonos. * Oversee projects end-to-end, ensuring successful execution from concept to delivery. * Identify opportunities for process improvements and optimisation. * Lead and supervise partner agents, fostering a collaborative, optimistic and efficient working environment. * Provide and receive feedback to internal and external co-workers. * Develop and maintain training materials, knowledge bases and reports with the aim to support our business strategies. * Manage customer review platform moderation and
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