IDEX
InsideSalesRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Inside Sales Representative at IDEX. Skills: customer inquiries, quotations, order entry, account coordination, pricing, delivery, product availability, sales forecasting activities, revenue objectives, accuracy of orders, responsiveness to customers, coordination across internal teams. Supports customer inquiries, quotations, order entry, and account coordination.. Serves as a key point of contact for customers and works closely with internal teams to provide accurate information on pricing, de”
What You'll Achieve.
supports overall business and revenue objectives; Success in this role requires organization, responsiveness, attention to detail, and consistent follow-up.; This role is accountable for the accuracy of orders, responsiveness to customers, and effective coordination across internal teams.
Industry & Context.
Ability to research issues, identify solutions, and escalate concerns appropriately
requires regular travel to support customer relationships and business needs, Travel to support customer meetings, relationship management, and business needs, Comply with safety policies, procedures, and clean room protocols as required, Prolonged periods of sitting at a desk and working on a computer, Frequent use of standard office equipment and ERP systems, Must be able to lift up to 15 pounds occasionally, Regular travel required to support customer meetings and business needs, Interaction with manufacturing environments, including warehouse and production areas, Must comply with clean room protocols when entering controlled environments
What They're Looking For.
Must Have
Associate degree or equivalent combination of education and experience required, Four years of related experience and/or training may be considered in place of a degree
Nice to Have
Experience in customer service, order management, inside sales support, or a related role in a manufacturing or technical environment preferred, JD Edwards preferred, Experience supporting domestic and international orders preferred
What You'll Do.
Supports customer inquiries
and account coordination.
Serves as a key point of contact for customers and works closely with internal teams to provide accurate information on pricing
and product availability.
Ensures a smooth flow of information between customers and internal departments
supports timely order processing
and assists in resolving issues that may impact customer experience.
Contributes to sales forecasting activities
supports overall business and revenue objectives.
Serve as a primary point of contact for customer inquiries by phone and email
Provide customers with pricing
and product information
Prepare and follow up on product quotations
Support preliminary RFQ activity
including gathering qualifying information and tracking RFQs through the system prior to quote stage
Enter customer orders and delivery changes into JD Edwards
Verify order delivery dates and support resolution of delivery delays
and resolve customer issues in coordination with Production Control
and other internal teams
Support return authorizations and customer repair activity through the process until resolution
Maintain customer account information
including part number cross references
contract delivery details
Support monthly sales forecast activities and contribute data for forecasting efforts
Prepare reports and spreadsheets to support sales activity
and internal tracking
and pricing history to support order management and issue identification
Communicate unresolved or elevated customer issues through appropriate channels
Support domestic and international order documentation
including trade compliance requirements as applicable
Partner with internal teams to communicate customer needs and support day-to-day account activity
Develop and maintain a working knowledge of products
and customer use cases
Provide feedback to internal teams on customer issues
How You'll Work.
Team & Collaboration
works closely with internal teams to provide accurate information on pricing, delivery, and product availability.; helps ensure a smooth flow of information between customers and internal departments; Research, clarify, and resolve customer issues in coordination with Production Control, Purchasing, Accounting, Warehouse, and other internal teams; Partner with internal teams to communicate customer needs and support day-to-day account activity; Provide feedback to internal teams on customer issues, product performance, and recurring trends; Ability to build and maintain effective working relationships across departments
Communication Scope
clear communication with customers and internal stakeholders; written and verbal communication skills
Full Job Description
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 [diverse businesses](https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you. ### **About the role:** The Inside Sales Representative supports customer inquiries, quotations, order entry, and account coordination. This role serves as a key point of contact for customers and works closely with internal teams to provide accurate information on pricing, delivery, and product availability. This position helps ensure a smooth flow of information between customers and internal departments, supports timely order processing, and assists in resolving issues that may impact customer experience. The role also contributes to sales forecasting activities, supports overall business and revenue objectives, and requires regular travel to support customer relationships and business needs. Success in this role requires strong organization, responsiveness, attention to detail, and consistent follow-up. This role is accountable for the accuracy of orders, responsiveness to customers, and effective coordination across internal teams. ### **Key Responsibilities:** * Serve as a primary point of contact for customer inquiries by phone and email * Provide customers with pricing, delivery, and product information * Prepare and follow up on product quotations * Support preliminary RFQ activity, including gathering qualifying information and tracking RFQs through the system prior to quote stage * Enter customer orders and delivery changes into JD Edwards * Verify order delivery dates and support r
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