Doman Building Materials Group Ltd
Building Materials
InsideSalesRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Inside Sales Representative at Doman Building Materials Group Ltd. Skills: Sales, Customer Service, Order Management. Creating the first impressions for excellent customer service. Ensuring order accuracy”
What You'll Achieve.
Increase sales revenue, order by order; Secure the maximum invoice value for the order; Increase the dollar value of an order
Industry & Context.
Promptly and professionally resolve problems by clarifying researching and exploring answers and alternative implementing escalating unresolved problems
Applicants must have reliable transportation, as the site is not serviced by public transit, Applicants must be legally entitled to work in Canada without sponsorship
What They're Looking For.
Must Have
High school graduation is a requirement, Excellent English communication skills at a capacity to influence sales over the phone
Nice to Have
Formal sales training is desirable, Working knowledge of wood frame residential construction is an asset
What You'll Do.
Creating the first impressions for excellent customer service
Ensuring order accuracy
Verifying order details with the customer
Efficiently entering the orders in the system
Relaying vital information to operations team members
Selling engineered wood products
as well as all other building material product lines
Increase sales revenue
Maintain and grow existing customer relationships
Promptly answer customer phone calls for orders
Determine customer requirements and secure the maximum invoice value for the order
Sell additional products by recognizing opportunities to up-sell or sell complementary products
Answer inquiries by clarifying desired researching
and providing information
Enter orders efficiently and accurately into the order system
Relay vital information to operations team members
Prompt and accurate handling of credits and returns
Partner with Account Managers to manage customer relationships
Promptly and professionally resolve problems by clarifying researching and exploring answers and alternative implementing escalating unresolved problems
Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs
Offer sales promotions
Increase the dollar value of an order
How You'll Work.
Team & Collaboration
Relaying vital information to operations team members; Partner with Account Managers to manage customer relationships
Communication Scope
Excellent English communication skills at a capacity to influence sales over the phone
Full Job Description
**Inside Sales Representative** **Langley, BC** **Full-Time – Onsite** **Reference Number: CAN-BC-LAN-085-120526** **SUMMARY** As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. As well as laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers. The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. The ISR also can increase sales revenue, order by order. Our customers range in size from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers. **EXPECTED CONTRIBUTIONS** Along with the Account Managers / Sales Specialists and Commodity Traders, the ISR’s maintain and grow existing customer relationships. **Inbound Calls and Sales Orders** * Promptly answer customer phone calls for orders, quotes, and inquiries. * Determine customer requirements and secure the maximum invoice value for the order. * Sell additional products by recognizing opportunities to up-sell or sell complementary products. * Answer inquiries by clarifying desired information; researching, locating, and providing information. * Enter orders efficiently and accurately into the order system. * Relay vital information to operations team members. * Prompt and accurate handling of credits and returns. * In some regions, partner with Account Managers to manage customer relationships. * Promptly and professionally resolve problems by clarifying issues; researching and exploring answers and a
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