Brunswick
marine recreation
InsideSalesRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Inside Sales Representative at Brunswick. Skills: Customer order processing, Customer service, Sales support. Processes customer orders according to sales conditions and in line with company policies.. Provides timely responses to customer inquiries and technical questions or complaints by telephone and/or email with service and quality standards.”
What You'll Achieve.
Ensure the orders will be delivered on time as per customer request; Ensure the inquiries will be answered in a timely and qualitative manner; Maintain and increase income streams from customer relationships; Improve the organization (like complaints, product availability)
Industry & Context.
What They're Looking For.
Must Have
At least 3 years’ experience in a similar role, Good working knowledge of MS Office, Excel + ERP, Fluently spoken and written in German, Good level of English, Good Knowledge about SAP, Good technical knowledge of the product range
Nice to Have
Knowledge of Dutch is a plus, Basic technical knowledge of the product range is preferred
What You'll Do.
Processes customer orders according to sales conditions and in line with company policies.
Provides timely responses to customer inquiries and technical questions or complaints by telephone and/or email with service and quality standards.
Track and trace of customer deliveries.
Provides product and service information to customers and identifies upselling opportunities and/or offers alternative products in case of backorders of the requested products
to maintain and increase income streams from customer relationships.
replacement deliveries and invoice corrections.
Processes physical customer returns
main warehouse and reversing defective items.
Ensure processing of repair and the processing of pickup orders
Proactively push customers to use the web portal for ordering and availability of products and assist customers for first training and thru the web portal (LT Pro).
Acknowledges and reports important input from the customers to improve the organization (like complaints
product availability).
Reports also client signals to the responsible account manager.
Provides customer services relating to sales
and verifies with the Sales Representatives and/or Sales Manager for discounts.
Accounting Create new customers
obtain business information via Crefo.
Contributes actively in the customer service/inside sales meetings and is open to improve their own performance within the department.
Works with the customer on shipment planning and if necessary gives instructions to the Warehouse for the physical preparation of the orders.
Gives input for special promotion catalogues.
How You'll Work.
Team & Collaboration
Collaboration with other departments; Reports client signals to the responsible account manager; Verifies with the Sales Representatives and/or Sales Manager for discounts; Contributes actively in the customer service/inside sales meetings; Works with the customer on shipment planning; Gives instructions to the Warehouse for the physical preparation of the orders
Communication Scope
Fluently spoken and written in German; Good level of English
Full Job Description
_**Are you ready for what’s next?**_ _Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._ The Inside Sales Representative handles customers’ orders and provides them with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. With his/her deep knowledge of systems, processes and collaboration with other departments, the Inside Sales Representative will ensure the orders will be delivered on time as per customer request and the inquiries will be answered in a timely and qualitative manner. **Accountabilities** : * Processes customer orders according to sales conditions and in line with company policies. * Provides timely responses to customer inquiries and technical questions or complaints by telephone and/or email with service and quality standards. Track and trace of customer deliveries. * Provides product and service information to customers and identifies upselling opportunities and/or offers alternative products in case of backorders of the requested products, to maintain and increase income streams from customer relationships. * Create credit notes, replacement deliveries and invoice corrections. * Processes physical customer returns, main warehouse and reversing defective items. * Restocking, inventory bookings * Ensure processing of repair and the processing of pickup orders * Proactively push customers to use the web portal for ordering and availability of products and assist customers for first training and thru the web portal (LT Pro). * Acknowledges and reports important input from the customers to improve the organization (like complaints, product availability). Reports also client signals
Applying for this Inside Sales Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Brunswick?
Real rants from real employees. Read before you apply.