Smiths Group
Manufacturing
InsideSalesManager
“Inside Sales Manager at Smiths Group. Skills: Sales management, Customer support, Revenue generation. Lead Internal Sales function. Develop Internal Sales function”
What You'll Achieve.
Deliver high-quality support; Deliver compliant support; Deliver customer-focused support; Maximize revenue; Ensure timely closure of customer issues
Industry & Context.
Root cause identification
What They're Looking For.
Must Have
High school diploma or equivalent required, Minimum 5 years of customer service, Minimum 2 years in a leadership role managing direct reports, Familiar with Microsoft Excel, Familiar with Microsoft Word, Familiar with Email
Nice to Have
Experience in an ERP system
What You'll Do.
Lead Internal Sales function
Develop Internal Sales function
Deliver commercial support
Deliver technical support
Drive business growth
Ensure team operates effectively
Maintain technical competency
Maintain process excellence
Coordinate cross-functionally
Ensure team performs responsibilities
Lead competency development
Ensure team competency in interpreting technical drawings
Ensure team competency in interpreting specifications
Guide team in identifying cross-sell opportunities
Guide team in identifying upsell opportunities
Ensure technical evaluation of customer enquiries
Ensure commercial evaluation of customer enquiries
Ensure technical evaluation of purchase orders
Ensure commercial evaluation of purchase orders
Ensure coordination between Sales
Ensure coordination between Engineering
Ensure coordination between Aftermarket
Ensure coordination between Orderbook teams
Act as escalation point for inter-company enquiries
Drive continuous improvement in sales processes
Drive continuous improvement in customer satisfaction
Maintain data integrity in customer records
Maintain data integrity in price lists
Maintain data integrity in transactional processes
Oversee order entry processes
Oversee quote generation processes
Oversee contract review processes
Ensure compliance with company policies
Oversee key account management
Oversee channel partner management
Ensure effective communication between internal teams
Ensure effective communication between external sales
Escalate customer issues
Resolve customer issues
Ensure timely closure of customer issues
Ensure root cause identification for customer issues
Ensure Internal Sales function operates as extension of
Align team activities with business goals
Align team activities with revenue targets
Align team activities with customer strategies
Ensure team maintains knowledge of product portfolios
How You'll Work.
Team & Collaboration
Coordination between Sales; Coordination between Engineering; Coordination between Aftermarket; Coordination between Orderbook teams; Communication between internal teams; Communication between external sales
Communication Scope
Verbal communication; Written communication
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