MyUtilities
Utilities
InsideSalesManager
“Inside Sales Manager at MyUtilities. Skills: leading people, driving accountability, improving systems and processes, coaching, operational execution, performance improvement. Lead a growing inside sales organization of 20+ Customer Enrollment Specialists. Coaching reps on conversion and communication”
What You'll Achieve.
consistently improve key operational and sales metrics; conversion rate; rep productivity; speed-to-lead; SLA compliance; pipeline hygiene; cross-sell performance
Industry & Context.
identifying operational inefficiencies
What They're Looking For.
Must Have
5+ years of leadership experience within inside sales, customer acquisition, contact center, or consumer sales environments, Experience leading performance-focused teams with clear KPIs and operational accountability, coaching ability, especially around customer conversations, objection handling, and execution consistency, Experience improving workflows, processes, or operational systems, reporting and analytical skills with the ability to draw actionable insights from performance data, Comfortable using CRM systems, reporting tools, Google Workspace, and sales coaching platforms, communication, organization, and follow-through, Ability to operate effectively in a growing, evolving environment
Nice to Have
Experience with Gong or conversation intelligence tools is a plus
What You'll Do.
Lead a growing inside sales organization of 20+ Customer Enrollment Specialists
Coaching reps on conversion and communication
Improving daily execution
Reinforcing pipeline discipline
Reviewing calls and customer interactions
Helping develop a team culture built around performance and trust
Consistently improve key operational and sales metrics
including conversion rate
and cross-sell performance
Partner with leadership on workflow improvements
operational consistency
and overall sales floor effectiveness
Participate in interviewing and hiring new Customer Enrollment Specialists
Help shape what great performance looks like as the team grows
How You'll Work.
Team & Collaboration
Partner with leadership on workflow improvements, coaching processes, reporting visibility, operational consistency, and overall sales floor effectiveness
Communication Scope
communicate clearly and directly
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