Informa Group Plc.
Publishing
InsideSalesExecutive
Neural analysis suggests this role is
optimal for mid candidates.
“Inside Sales Executive at Informa Group Plc.. Skills: Customer renewal, Customer retention, Upselling, Account growth. Engage customers for renewals. Address potential churn risks”
What You'll Achieve.
Achieve annual sales targets; Minimize attrition; Grow accounts; Ensure customer satisfaction
Industry & Context.
Problem-solving skills
Right to work US
What They're Looking For.
Must Have
Identify customer needs, Present compelling solutions, Negotiate and close deals, Build long-term relationships, Manage customer accounts, Ensure customer satisfaction, Convey complex information, Analyze customer data, Prioritize tasks, Manage multiple accounts, Maintain accurate records, Meet deadlines
What You'll Do.
Engage customers for renewals
Address potential churn risks
Resolve customer concerns
Provide tailored solutions
Monitor customer satisfaction
Improve retention rates
Upsell content packages
Present recommendations
Collaborate with Campaigns Manager
Leverage promotional campaigns
Achieve annual sales targets
Track sales performance
Improve sales techniques
Conduct regular outreach
Maintain customer relationships
Provide customer service
Offer product guidance
Act as trusted advisor
How You'll Work.
Team & Collaboration
Collaborate with Campaigns Manager
Communication Scope
Verbal communication; Written communication
Full Job Description
Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798. Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you. What we offer in return: At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers who spend under $20,000 annually on books and journals content. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition,
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