Informa Group Plc.

Publishing

InsideSalesExecutive

$75–110k ~AI est. Philadelphia, Pennsylvania, United States; New York, New York, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Inside Sales Executive at Informa Group Plc.. Skills: Customer renewal, Customer retention, Upselling, Account growth. Engage customers for renewals. Address potential churn risks”

What You'll Achieve.

Achieve annual sales targets; Minimize attrition; Grow accounts; Ensure customer satisfaction

Industry & Context.

Publishing
Problems you'll solve

Problem-solving skills

Eligibility Requirements

Right to work US

What They're Looking For.

Must Have

Identify customer needs, Present compelling solutions, Negotiate and close deals, Build long-term relationships, Manage customer accounts, Ensure customer satisfaction, Convey complex information, Analyze customer data, Prioritize tasks, Manage multiple accounts, Maintain accurate records, Meet deadlines

What You'll Do.

Engage customers for renewals

Address potential churn risks

Resolve customer concerns

Provide tailored solutions

Monitor customer satisfaction

Improve retention rates

Upsell content packages

Present recommendations

Collaborate with Campaigns Manager

Leverage promotional campaigns

Achieve annual sales targets

Track sales performance

Improve sales techniques

Conduct regular outreach

Maintain customer relationships

Provide customer service

Offer product guidance

Act as trusted advisor

How You'll Work.

Team & Collaboration

Collaborate with Campaigns Manager

Communication Scope

Verbal communication; Written communication

Full Job Description

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798. Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you. What we offer in return: At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers who spend under $20,000 annually on books and journals content. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition,

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