Informa Group Plc.
academic publishing, business intelligence, knowledge, and events
InsideSalesExecutive
“Inside Sales Executive at Informa Group Plc.. Skills: customer renewal, retention, upselling, customer satisfaction, negotiating, closing deals, customer relationships, customer service. managing and growing a portfolio of longtail customers who spend under $20, 000 annually on books and journals content. customer renewal”
What You'll Achieve.
Achieve annual sales targets for renewals, retention, and upselling; minimising attrition; growing accounts; ensuring customer satisfaction; improve retention rates; maximize effectiveness; ensuring they derive maximum value from their purchases
Industry & Context.
problem-solving skills to address customer concerns effectively
must have the right to live and work in the US, live within a commutable distance of our office in Philadelphia, PA, minimum of 3 days per week in-person time
What They're Looking For.
Must Have
ability to identify customer needs and present compelling solutions, Skilled in negotiating and closing deals to achieve sales targets, Proven ability to build and maintain long-term customer relationships, Experience in managing customer accounts and ensuring satisfaction, Excellent verbal and written communication skills, Ability to convey complex information clearly and persuasively, Ability to analyze customer data and identify trends and opportunities, problem-solving skills to address customer concerns effectively, Ability to prioritize tasks and manage multiple customer accounts efficiently, organizational skills to maintain accurate records and meet deadlines, right to live and work in the US
What You'll Do.
managing and growing a portfolio of longtail customers who spend under $20
000 annually on books and journals content
ensuring customer satisfaction
Proactively engage with customers to ensure timely renewals of subscriptions and packages
including Blended Models
Identify and address potential churn risks by resolving customer concerns and providing tailored solutions
Monitor customer satisfaction and implement strategies to improve retention rates
Identify opportunities to upsell additional books and journals content packages
Present tailored recommendations to customers based on their purchasing history and business needs
Collaborate with the Campaigns Manager to leverage promotional campaigns and special offers
Achieve annual sales targets for renewals
Track and report sales performance metrics
including renewal rates
and customer retention rates
Continuously improve sales techniques and product knowledge to maximize effectiveness
Conduct regular outreach via phone
and virtual meetings to maintain customer relationships
Provide exceptional customer service by addressing inquiries
and offering product guidance
Act as a trusted advisor to customers
ensuring they derive maximum value from their purchases
How You'll Work.
Team & Collaboration
Collaborate with the Campaigns Manager to leverage promotional campaigns and special offers
Communication Scope
Excellent verbal and written communication skills; Ability to convey complex information clearly and persuasively
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