Company
E-commerce
InsideSales&CustomerSuccessSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Inside Sales & Customer Success Specialist. Skills: Inside Sales, Customer Success, Revenue Generation, Deal Closing. Convert inbound inquiries into purchases. Conduct sales discussions”
What You'll Achieve.
Drive revenue; Build long-term customer relationships; Influence customer lifetime value; Meet clear sales targets; Focus on sales and conversions; Meet structured KPIs
Industry & Context.
Objection handling; Pricing discussion; Negotiation; Logistics issues
What They're Looking For.
Must Have
3+ years of sales experience, 3+ years revenue generation experience, 3+ years deal closing experience, Fluent American English (spoken and written), High comfort level with inbound sales calls, High comfort level with outbound sales calls, Objection handling skills, Pricing discussion skills, Negotiation skills, Ability to work independently, Consistently meet structured KPIs
Nice to Have
Experience in E-commerce, Experience in Shopify ecosystems, Experience in Amazon ecosystems, B2B sales experience, Familiarity with ShipStation, Experience with physical product sales
What You'll Do.
Convert inbound inquiries into purchases
Conduct sales discussions
Re-engage potential clients
Execute upsell opportunities
Execute cross-sell opportunities
Conduct outbound outreach
Maintain accurate records
Log pricing negotiations
Respond to customer inquiries
Provide product consultations
Coordinate with warehouse
Coordinate with fulfillment teams
Provide pre-sale support
Provide post-sale support
Report daily on sales activity
Report daily on conversion performance
Report daily on customer feedback
Maintain CRM segmentation
Maintain interaction logging
Coordinate with internal CS teams
Coordinate with CRM teams
Coordinate with marketing teams
How You'll Work.
Team & Collaboration
Internal CS teams; CRM teams; Marketing teams; Warehouse teams; Fulfillment teams
Communication Scope
Inbound communication; Outbound communication; Sales discussions; Objection handling; Pricing discussion; Negotiation; Customer inquiries; Product consultations; Customer feedback reporting
Full Job Description
REMOTE | E-COMMERCE | INSIDE SALES & SUPPORT | US TIMEZONE (EST) ABOUT THE OPPORTUNITY Our client is an e-commerce company specializing in home water filtration systems in the US market. They are expanding their remote international team and looking for an Inside Sales & Customer Success Specialist. This is a hybrid role combining sales ownership with customer support execution. The role structure is approximately 70% Sales and 30% Customer Support. The ideal candidate should have a strong sales mindset, experience with inbound and outbound communication, and confidence in closing deals independently. WHY THIS ROLE IS UNIQUE: - High Ownership: Handle warm inbound leads and drive revenue without cold spamming. - Direct Impact: Build long-term customer relationships and directly influence customer lifetime value. - Uncapped Earnings: High commission percentages tied directly to clear sales targets. - Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions. WHAT YOU WILL BE DOING: Sales & Revenue Generation - Convert inbound inquiries into completed purchases through structured conversations. - Conduct sales discussions focused on closing and objection handling. - Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients. - Execute upsell and cross-sell opportunities (upgrading systems and replacement filters). - Conduct targeted outbound outreach to warm leads. - Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM. Customer Support & Operations - Respond to customer inquiries via phone, email, and live chat with high responsiveness. - Process orders, refunds, replacements, and provide product consultations. - Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues. - Provide comprehensive pre-sale and post-sale support. Operations & Reporting - Report daily on sales activity, conversion performance, and customer feedback. - Maint
Applying for this Inside Sales & Customer Success Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.