Company
E-commerce
InsideSales&CustomerSuccessSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Inside Sales & Customer Success Specialist. Skills: Inside Sales, Customer Success, Revenue Generation, Deal Closing. Convert inbound inquiries into purchases. Conduct sales discussions”
What You'll Achieve.
Drive revenue; Influence customer lifetime value; Meet sales targets; Focus on sales and conversions
Industry & Context.
What They're Looking For.
Must Have
3+ years of sales experience, Fluent American English, Experience working with CRMs, Comfortable with inbound sales calls, Comfortable with outbound sales calls, Objection handling skills, Pricing discussion skills, Negotiation skills, Ability to work independently, Consistently meet structured KPIs
Nice to Have
E-commerce experience, B2B sales experience, Familiarity with logistics platforms, Experience with physical product sales
What You'll Do.
Convert inbound inquiries into purchases
Conduct sales discussions
Re-engage potential clients
Execute upsell opportunities
Execute cross-sell opportunities
Conduct outbound outreach
Maintain accurate records
Log pricing negotiations
Respond to customer inquiries
Provide product consultations
Coordinate with warehouse
Coordinate with fulfillment
Provide pre-sale support
Provide post-sale support
Report daily on sales activity
Report on conversion performance
Report on customer feedback
Maintain CRM segmentation
Maintain interaction logging
Coordinate with CS teams
Coordinate with CRM teams
Coordinate with marketing teams
How You'll Work.
Team & Collaboration
Internal CS teams; CRM teams; Marketing teams
Communication Scope
Structured conversations; Objection handling; Pricing discussion; Negotiation
Full Job Description
REMOTE | E-COMMERCE | INSIDE SALES & SUPPORT | US TIMEZONE (EST) ABOUT THE OPPORTUNITY Our client is an e-commerce company specializing in home water filtration systems in the US market. They are expanding their remote international team and looking for an Inside Sales & Customer Success Specialist. This is a hybrid role combining sales ownership with customer support execution. The role structure is approximately 70% Sales and 30% Customer Support. The ideal candidate should have a strong sales mindset, experience with inbound and outbound communication, and confidence in closing deals independently. WHY THIS ROLE IS UNIQUE: - High Ownership: Handle warm inbound leads and drive revenue without cold spamming. - Direct Impact: Build long-term customer relationships and directly influence customer lifetime value. - Uncapped Earnings: High commission percentages tied directly to clear sales targets. - Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions. WHAT YOU WILL BE DOING: Sales & Revenue Generation - Convert inbound inquiries into completed purchases through structured conversations. - Conduct sales discussions focused on closing and objection handling. - Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients. - Execute upsell and cross-sell opportunities (upgrading systems and replacement filters). - Conduct targeted outbound outreach to warm leads. - Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM. Customer Support & Operations - Respond to customer inquiries via phone, email, and live chat with high responsiveness. - Process orders, refunds, replacements, and provide product consultations. - Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues. - Provide comprehensive pre-sale and post-sale support. Operations & Reporting - Report daily on sales activity, conversion performance, and customer feedback. - Maint
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