Joyce Windows, Sunrooms & Baths
Home Remodeling
InsideSales&AppointmentSupervisor
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“Inside Sales & Appointment Supervisor at Joyce Windows, Sunrooms & Baths. Skills: Sales supervision, Team development, Appointment setting. Supervise Inside Sales Specialists. Supervise Appointment Specialists”
What You'll Achieve.
Achieve appointment-setting goals; Achieve quality goals; Achieve activity goals
Industry & Context.
What They're Looking For.
Must Have
Previous experience leading sales team, Previous experience leading customer service team, Strong coaching skills, Strong communication skills, Ability to motivate others, Ability to train others, Ability to hold others accountable, Comfort providing constructive feedback, Comfort providing performance guidance, Goal-oriented mindset, Ability to balance team results, Ability to balance individual growth, Strong organizational skills, Strong time-management skills, Flexibility to work evenings, Flexibility to work weekends, Reliable transportation
Nice to Have
Experience with employee development
What You'll Do.
Supervise Inside Sales Specialists
Supervise Appointment Specialists
Support Inside Sales Specialists
Support Appointment Specialists
Coach Inside Sales Specialists
Coach Appointment Specialists
Ensure consistent performance
Provide ongoing training
Provide one-on-one coaching
Focus on skill development
Set clear expectations
Hold team members accountable
Handle inbound customer inquiries
Educate homeowners on products
Educate homeowners on services
Educate homeowners on value propositions
Schedule in-home appointments
Confirm in-home appointments
Support high-quality appointments
Monitor customer interactions
Monitor appointment performance
Identify performance improvement opportunities
Identify process refinement opportunities
Identify team development opportunities
How You'll Work.
Team & Collaboration
Department goals
Communication Scope
Employee development communication; Performance guidance communication
Full Job Description
**Who We Are** **Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.** **Position Overview** **Joyce is seeking an experienced and motivated Inside Sales & Appointment Supervisor to lead, coach, and develop our team of Inside Sales and Appointment Specialists. In this role, you will be responsible for day-to-day supervision of the team while remaining closely connected to the work itself. You will ensure consistent performance, high-quality customer interactions, and a strong pipeline of qualified appointments for our In-Home Sales team.** **This position is ideal for a hands-on leader who is passionate about people development, performance coaching, and creating a positive, accountable team culture. You will play a key role in training new team members, refining skills, and helping individuals reach their full potential while supporting overall department goals.** **Compensation** **This role offers an hourly base rate plus commission and performance incentives.** **Compensation Includes:** * **$17- $18 per hour base rate** * **Commission and performance bonuses based on appointments set and lead quality** * **Total earning potential of $25–$30 per hour or more, based on performance** **What You’ll Do** · **Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance** · **Provide ongoing training, feedback, and one-on-one coaching focused on skill development and growth** · **Set clear expectations and hold team members accountable to activity
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