EMCO Corporation
wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry
InsideAccountManager
“Inside Account Manager at EMCO Corporation. Skills: sales, customer service, account management. interacting with customers primarily over the phone and by email. provide excellent customer service to generate and close sales”
What You'll Achieve.
generate and close sales; meet or exceed sales and gross profit targets; increase profit sharing; building long lasting loyal customer relationships; Meet or exceed the Profit Centre’s gross profit and sales targets; increase market share
Industry & Context.
Investigate and resolve customer issues such as pricing deductions and product returns
What They're Looking For.
Must Have
College and/or University degree, Proficient in the use of Microsoft Office software, Outstanding customer service and telephone skills, Ability to prospect new customers and increase sales with existing accounts, Possess a high level of attention to detail and organizational must be able to multitask and balance many different deadlines, written and verbal communication skills to build and maintain working relationships with customers, vendors, and teammates, Ability to identify customer requirements and provide profitable solutions and close the sale, Able to learn and operate the applicable software system used to process orders, Intermediate math skills
Nice to Have
A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred, Previous experience with or knowledge of PVF (pipe, valves, fittings) products., Experience using Infor (M3) is an asset.
What You'll Do.
interacting with customers primarily over the phone and by email
provide excellent customer service to generate and close sales
meet or exceed sales and gross profit targets
building long lasting loyal customer relationships
Process sales orders and turn quotations into orders through customer interactions
primarily over the phone
Maintain relationships with established key accounts and ensure that their requests are being met
Use interpersonal skills to strengthen relationships with existing customers and increase market share
Act as a project manager (as needed) for large projects
which includes keeping detailed records of lead times and communicating lead time updates to the customer
Prospect and develop new customers using outbound calling campaigns
Meet or exceed the Profit Centre’s gross profit and sales targets
Assist warehouse operations during busy stretches and continue to drive business through available face-to-face customer interactions
Investigate and resolve customer issues such as pricing deductions and product returns
Expedite customer material with vendors when required
Follow up with customers on quotes and outstanding orders
Support the Outside Sales with customer orders and issues
Be an integral part of the team supporting all activities that occur at the Profit Centre
Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
Perform other tasks as requested by the Profit Centre Manager
How You'll Work.
Team & Collaboration
work alongside passionate colleagues with diverse backgrounds and experiences; work as a team; support each other’s growth and development; Support the Outside Sales with customer orders and issues; Be an integral part of the team supporting all activities that occur at the Profit Centre; build and maintain working relationships with customers, vendors, and teammates
Communication Scope
written and verbal communication skills
Process & Methodology
Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
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