EMCO Corporation

Wholesale Distribution

InsideAccountManager

CA$55–75k ~AI est. Concord, Ontario, Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Inside Account Manager at EMCO Corporation. Skills: Sales, Customer relationships, Revenue generation. Interact with customers over phone and email. Provide excellent customer service”

What You'll Achieve.

Meet or exceed sales targets; Meet or exceed gross profit targets; Increase market share; Increase profit sharing

Industry & Context.

Wholesale Distribution
Problems you'll solve

Problem-solving; Conflict resolution

What They're Looking For.

Must Have

College and/or University degree, 1 year of experience in customer service or inside sales/contractor experience, Proficient in Microsoft Office software, Ability to identify customer requirements and provide profitable solutions and close the sale, Able to learn and operate applicable software system, Intermediate math skills, Demonstrated ability to meet or exceed sales targets and gross profit goals, Problem-solving and conflict resolution skills, Ability to work efficiently in a fast-paced environment

Nice to Have

Previous experience with plumbing and building products, Experience using Trend, Experience using Eclipse, Experience with CRM software systems

What You'll Do.

Interact with customers over phone and email

Provide excellent customer service

Meet gross profit targets

Exceed gross profit targets

Build loyal customer relationships

Turn quotations into orders

Maintain relationships with key accounts

Ensure customer requests are met

Strengthen relationships with existing customers

Increase market share

Act as project manager for large projects

Keep detailed records of lead times

Communicate lead time updates to customer

Prospect and develop new customers

Use outbound calling campaigns

Assist counter sales during peak hours

Drive business through face-to-face interactions

Investigate customer issues

Resolve customer issues

Expedite customer material with vendors

Follow up with customers on quotes

Follow up with customers on outstanding orders

Support Outside Sales and Counter Teams

Maintain accurate customer records

Maintain up-to-date account information

Monitor sales pipeline

Support Profit Centre goals

Support all Profit Centre activities

Communicate customer business changes

Communicate potential credit risk

Perform other tasks as requested

How You'll Work.

Team & Collaboration

Support Outside Sales Teams; Support Counter Teams; Work with Profit Centre Manager; Work with Credit Department; Work with teammates

Communication Scope

Written communication; Verbal communication

Process & Methodology

Project management

Full Job Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. Why Join Our Team? EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way! In addition, we will offer you: * Great mentors and on-the-job training * Growth potential with competitive salary, benefits, and profit sharing * A career with a solid, stable company with strong core values * Participation in our pension plan with employer contributions * Work-life balance and flex time As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to

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