InP
InPCustomerServiceAssociateIIConsumer
“InP - Customer Service Associate II-Consumer at InP. Skills: Customer support, Problem resolution. Provides customer support by phone, email or instant message. Serves as primary contact for inbound customer issues”
What You'll Achieve.
Meets standards of job, such as quality standards, adherence to schedule and average handle time
Industry & Context.
Troubleshoots customer problems; Identifies root cause of problem; Uses tool and resources appropriately to determine how to resolve customer problems
What They're Looking For.
Must Have
Two or more years of experience in a call center or customer service-related job in a service industry
Nice to Have
One or more years financial services experience
What You'll Do.
Provides customer support by phone
email or instant message
Serves as primary contact for inbound customer issues
Processes a high volume of consumer inquiries
Resolves a targeted percentage of those inquiries
Troubleshoots customer problems
Identifies root cause of problem
Tracks and documents inbound support requests
Updates customer information
How You'll Work.
Team & Collaboration
Ability to work both independently and in a team environment; May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer; May coach and share information with professionals with less experience and/or expertise
Communication Scope
Excellent verbal and written communication skills
Applying for this InP - Customer Service Associate II-Consumer role?
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