ServiceNow
Technology
InnovationDirector
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“Innovation Director at ServiceNow. Skills: Strategic foresight, Futures intelligence, AI business reinvention. Develop futures research program. Maintain editorial calendar”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Formally trained practitioner of strategic foresight, Disciplined, human-centered researcher, Compelling writer, presenter, and storyteller, Disciplined leader driving agendas, Highly collaborative and approachable style
Nice to Have
Experience with AI, Experience with ServiceNow platform
What You'll Do.
Develop futures research program
Maintain editorial calendar
Conduct primary and secondary research
Manage foresight research
Contribute to Enterprise Vision
Develop 2030 Industry Visions
Support AI Council development
Develop and deliver masterclasses
Build Frameworks & Playbooks
Feed research into programming
Design and facilitate executive workshops
Author and produce Research Reports
Publish thought leadership content
Serve as external spokesperson
Present to internal teams
Deliver futures presentations
Conduct executive interviews
Collaborate with marketing teams
Lead internal Stakeholder Tours
Build and maintain mailing lists
Coordinate and network across teams
Guide and mentor colleagues
Contribute to quarterly reporting
Contribute to development of internal frameworks
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work across personas; Work across geographies; Work across technical/non-technical spectrum
Communication Scope
Executive presentations; Public speaking; Media; PR opportunities
Process & Methodology
Roadmap planning
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. . The Opportunity As one of the world’s leading enterprise AI platforms, with more than 85% of the Fortune 500 as customers, how ServiceNow imagines and builds for the future of work matters. We are seeking an experienced technology futurist to join our Innovation Office and help lead ServiceNow Futures, the foresight and futures intelligence function that powers our forward-looking narrative, and contribute to building the ServiceNow AI Institute, our executive-level community for leaders navigating AI business reinvention. This is a first-of-its-kind role. ServiceNow Futures exists to help customers navigate the complexities and opportunities shaping AI business reinvention. The AI Institute takes that mission further by delivering a 5-product program, Futures Reports, AI Council, Signals, Frameworks & Playbooks, and AI Transformation Workshops, built exclusively for C-suite leaders, their teams, and their strategic advisors. As Futures Director, you will be a research-driven strategic advisor and communicator operating across three interconnected pillars: understanding the future, translating it for customers and ServiceNow executives, and helping bring it to life on the platform. Responsibilities: Develop and execute a futures research program for ServiceNow Futures and the AI Institute, internal leadership, and AI Institut
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