Eqvilent
InfrastructureSupportEngineer(Cloud&Systems)
Neural analysis suggests this role is
optimal for Mid candidates.
“Infrastructure Support Engineer (Cloud & Systems) at Eqvilent. Skills: Cloud infrastructure, IT support, Platform administration. Handle employee support requests. Respond to employee support requests”
Industry & Context.
Analytical problem-solving; Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
5 years of experience in IT Support, Experience with AWS infrastructure, Analytical skills, Troubleshooting skills, Excellent communication skills, Professional proficiency in English, Ability to work independently, Ability to work collaboratively
Nice to Have
ITIL v3 or ITIL v4 certification, Experience with workflow automation, Experience administering Oracle NetSuite, Experience administering Cisco Catalyst / Meraki
What You'll Do.
Handle employee support requests
Respond to employee support requests
Support infrastructure services
Maintain infrastructure services
Troubleshoot infrastructure services
Maintain applications
Troubleshoot applications
Support enterprise platforms
Maintain enterprise platforms
Troubleshoot enterprise platforms
Manage access permissions
Manage system configurations
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot access issues
Troubleshoot connectivity issues
Monitor infrastructure health
Monitor infrastructure performance
Monitor infrastructure availability
Conduct root cause analysis
Recommend improvements
Contribute to automation
Contribute to integration
Contribute to process improvement
Maintain technical documentation
Maintain operational procedures
Implement system improvements
Implement system upgrades
Provide remote support
How You'll Work.
Team & Collaboration
Cross-functional teams; International environment
Communication Scope
Explain technical concepts
Full Job Description
We are looking for an experienced and proactive Infrastructure Support Engineer to provide technical support and administration across our cloud and on-prem IT environments. This role combines infrastructure operations, technical support, and platform administration, delivering specialised technical assistance to our company employees, including quantitative researchers, developers, and business teams across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones. The ideal candidate will have hands-on experience with AWS infrastructure, enterprise platforms, and strong analytical and troubleshooting skills. The role requires excellent communication skills and the ability to support both technical and non-technical users in an international environment. WHAT YOU'LL BE DOING: Handle and respond to employee support requests through corporate communication and ticketing platforms Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms Manage user accounts, access permissions, system configurations, and related administrative tasks Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components Monitor infrastructure health, performance, and availability Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements Contribute to automation, integration, and process improvement initiatives Maintain clear and accurate technical documentation, operational procedures, and user guides Work closely with cross-functional teams to design solutions and implement system improvements and upgrades Provide remote support for office and on-premises IT infrastructure, where applicable WHAT WE LOOK FOR IN YOU: Bachelor's degree in Computer Science, Information Technology, or related field At least 5 years of experience in IT Support and Engineering roles, handling critical systems Abil
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