Amazon Corporate Services Pty Ltd
Technology
InfrastructureSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Infrastructure Support Engineer at Amazon Corporate Services Pty Ltd. Skills: Infrastructure reliability, Cloud infrastructure, System troubleshooting. Diagnose complex system behaviours. Trace issues through infrastructure”
What You'll Achieve.
Keep services running at highest standards; Prevent recurrence of issues; Raise bar for team; Make systems better; Make team stronger
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis; Debugging
Australian citizens, Hold or eligible for security clearance, Complete Organisational Suitability Assessment
What They're Looking For.
Must Have
Australian citizens, 1+ years technical support experience, Knowledge of networking protocols, Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Experience troubleshooting & maintaining software
Nice to Have
Experience scripting in one or more language, Experience troubleshooting and debugging technical systems
What You'll Do.
Diagnose complex system behaviours
Trace issues through infrastructure
Automate repetitive work
Accelerate incident resolution
Identify optimisation opportunities
Contribute to operational excellence
Analyze incident trends
Enhance systems and services
Coordinate OS migrations
Coordinate code releases
Exchange troubleshooting techniques
Provide escalation assistance
How You'll Work.
Team & Collaboration
Global software engineers; Hardware specialists; Network architects; Security experts; AWS engineers globally; Internal software development teams
Communication Scope
Technical documentation
Process & Methodology
Roadmap planning
Full Job Description
G'day! You've found an opportunity that could define your next chapter. Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/. Your Opportunity Imagine being part of the team that keeps the world's most advanced cloud infrastructure running — not just maintaining it, but pushing it forward. This is your chance to work at the intersection of leading technology and real-world impact, where the systems you support and the problems you solve directly enable innovation at a scale few ever experience. You'll step into a role where no two days look the same. From debugging complex technical systems to scripting elegant solutions in modern programming languages, you'll be the person teams rely on when it matters most. You'll collaborate with a global community of software engineers, hardware specialists, network architects, and security experts — all united by a shared commitment to delivering seemingly infinite capacity at the lowest possible cost. This isn't just a technical support role. It's a launchpad. You'll gain hands-on experience with tools and services that exist beyond the scope of native AWS products — systems most engineers never get to touch. Every challenge you solve here builds expertise that will set you apart for the rest of your career. The culture? Inclusive, bold, and empowering. Your ideas won't just be heard — they'll be backed. You'll own problems from diagnosis to resolution, and you'll do it surrounded by people who are as passionate about what they build as you are about what you'll become. Key job responsibilities You'll be the technical backbone of a team that ensures Australia's most critical cloud infrastructure never misses a beat. Your days will be defined by solving problems that others can't — diagnosing co
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