Allstate
InfrastructureSolutionEngineer
“Infrastructure Solution Engineer at Allstate. Skills: Infrastructure, Incident Response, Automation. Monitor and respond to alerts. Provide incident response support”
What You'll Achieve.
Ensure reliable performance; Maintain MTTA metrics; Maintain MTTR metrics; Reduce customer friction points; Improve service delivery; Reduce manual intervention; Improve service outcomes
Industry & Context.
Troubleshooting; Analytical skills; Complex technical issues; Unfamiliar technical issues; Root cause analysis
Background investigation, Dedicated, private workspace, Reliable internet (50 MB download / 5 MB upload)
What They're Looking For.
Must Have
UNIX, Backup, Storage, Windows, Nutanix, Azure, AWS, Linux (Red Hat), Rubrik, Netcool, Tivoli, Prism Element / Central, Datadog, Azure Data Explorer (ADX), Bash, Python, PowerShell
Nice to Have
5+ years of experience in technical operations, IT support, or system administration, ServiceNow reporting or similar ITSM/event management platforms, automation concepts and tools (GitHub, Ansible, Jenkins), dashboard usage and alert interpretation
What You'll Do.
Monitor and respond to alerts
Provide incident response support
Mentor and support team members
Build and maintain technical expertise
Contribute to knowledge sharing
Respond to alerts across technology stacks
Improve Standard Operating Procedures
Support shift turnover meetings
Contribute to Service Improvement Backlog
Provide Level 2 support
Execute incident remediation
Participate in Retrospective reviews
Collaborate with engineering teams
Analyze incident patterns
Develop knowledge base articles
Participate in service reviews
Contribute to automation pipeline
How You'll Work.
Team & Collaboration
Collaborate with Digital Product Teams (DPTs); Collaborate with other Service Teams; Coordinate with team members; Escalate to senior analysts or engineering; Support shift turnover meetings; Collaborate with engineering teams; Participate in demo sessions with technology partners
Communication Scope
Effective communication abilities; High-pressure situations; Coordinating across teams
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