InfrastructureEngineer(UnifiedCommunications)

**Infrastructure Engineer (Unified Communications)** **Epsom or Barbican, London | Hybrid Working (1-2 days a week) | Technology | Fixed-Term Contract till end of 2026 | Full-Time** **Competitive salary available, depending on experience** **37.5 hours per week** Nuffield Health is looking for an**Infrastructure Engineer (Unified Communications)** to join our dynamic team. In this role, you will play a key part in the development and delivery of Microsoft 365-based Cloud Services, with a primary focus on Unified Communications and hands-on experience with configuring, managing and optimising the **CXone platform** , routing and IVR management, analytics and reporting You will also contribute to a wide variety of projects and support initiatives across our IT infrastructure. You will also bring your fault-finding and resolution skills to ensure the Unified Communications Infrastructure operates at its peak, delivering secure, stable, and high-performance solutions. We are looking for a proactive and highly organised Unified Communications Infrastructure Engineer with a strong track record in Unified Communications including but not exclusively Microsoft Teams Telephony. You will bring a strategic mindset, ability to collaborate effectively and drive complex initiatives. Experience in healthcare would be a bonus – but a passion for delivering fast-paced change in a complex estate is what we’re looking for. **As our Unified Comms Infrastructure Engineer, you’ll bring:** * Expertise to provide 2nd and 3rd Line Support for email, telephony, and other Microsoft 365 issues. * Manage and troubleshoot Teams Telephony, including Call Queues, Direct Routing, and Auto Attendants, utilising not only Teams management tools but also Yealink Cloud Services and PolyLens tools. * As part of the support model this includes liaising directly with the users, and in some cases third parties. * Collaborate in deploying new solutions based on architectural designs. * Maintain and optimize