Electrosoft
Technology
InfrastructureEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Infrastructure Engineer at Electrosoft. Skills: Infrastructure support, Field systems support, Network infrastructure. Provide on-site support. Support inventory management”
Industry & Context.
Field support experience, On-call rotation, Dispatch to DC Metro, Travel to remote sites
What They're Looking For.
Must Have
Bachelor's degree in information systems, 8+ years IT field support experience, Hands-on network infrastructure support, Install, configure, maintain servers, Support remote sites, Diagnose hardware failures, Participate in on-call rotation, Documentation skills, Customer service skills, Communication skills, Problem-solving skills
Nice to Have
Equivalent combination of education, certifications, and experience
What You'll Do.
Provide on-site support
Support inventory management
Support troubleshooting
Configure workstations
Maintain workstations
Install KVM/console devices
Configure KVM/console devices
Test KVM/console devices
Operate KVM/console devices
Maintain KVM/console devices
Install rack management devices
Configure rack management devices
Test rack management devices
Operate rack management devices
Maintain rack management devices
Install data center rack equipment
Configure data center rack equipment
Test data center rack equipment
Operate data center rack equipment
Maintain data center rack equipment
Install field infrastructure components
Configure field infrastructure components
Test field infrastructure components
Operate field infrastructure components
Maintain field infrastructure components
Diagnose system errors
Resolve system errors
Diagnose hardware failures
Resolve hardware failures
Diagnose connectivity issues
Resolve connectivity issues
Diagnose network performance issues
Resolve network performance issues
Diagnose VPN problems
Diagnose LAN/WAN connectivity issues
Resolve LAN/WAN connectivity issues
Diagnose field IT problems
Resolve field IT problems
Diagnose field network problems
Resolve field network problems
Escalate technical issues
Acknowledge assigned tickets
Maintain readiness for dispatch
Dispatch to metro area sites
Provide scheduled support
Provide ad hoc support
Provide status updates
Provide repair timelines
Provide escalation information
Conduct system upgrades
Perform software updates
Perform firmware updates
Perform preventative maintenance
Perform lifecycle refresh
Support installation of equipment
Support configuration of equipment
Ensure installations comply with requirements
Ensure configurations comply with standards
Update inventory logs
Ensure field support tools are inventoried
Track field support tools
Maintain field support tools
Ensure field support tools are available
Maintain site point-of-contact lists
Update site point-of-contact lists
Maintain access procedures
Update access procedures
Maintain site-specific instructions
Update site-specific instructions
Coordinate with points of contact
Understand local technical requirements
Understand local limitations
Understand local access procedures
Understand local operational constraints
Maintain documentation for system designs
Maintain documentation for configurations
Maintain documentation for field procedures
Maintain documentation for troubleshooting steps
Maintain documentation for site access
Maintain documentation for maintenance actions
Maintain documentation for service records
Develop field support SOPs
Update field support SOPs
Develop system diagrams
Update system diagrams
Develop rack/equipment information
Update rack/equipment information
Develop configuration documentation
Update configuration documentation
Provide customer communication
Explain technical issues
Deliver user training
How You'll Work.
Team & Collaboration
Coordinate with STIM teams; Coordinate with federal stakeholders; Coordinate with OPDIV POCs; Coordinate with logistics staff; Coordinate with inventory staff; Coordinate with STIM federal staff; Coordinate with contract staff; Coordinate with HHS OPDIV POCs
Communication Scope
Customer communication; Explain technical issues
Full Job Description
Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer. Infrastructure Engineer - Field Systems Support - (PIPELINE) Position Summary: The Infrastructure Field Systems Support Engineer provides hands-on technical support for HHS Office of Information Security systems located at remote and field sites. This role supports security tools, supporting infrastructure, client computer systems, servers, workstations, switches, KVM/console devices, APC/rack management devices, and related network/security equipment. The engineer is responsible for inventory, installation, replacement, troubleshooting, upgrades, preventative maintenance, ticket response, field dispatch, system documentation, and coordination with STIM technical teams, federal stakeholders, OPDIV points of contact, and logistics/inventory staff. The role requires strong field support experience, network troubleshooting capability, disciplined documentation, and the ability to operate in a federal cybersecurity environment. Responsibilities and Duties: Field Systems Support Provide on-site, hands-on support for systems and devices at remote OPDIV, HC3, TICAP, data center, and Cybersecurity Operati
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