Elevance Health
InfraServicesAnalystSeniorAdvisor
“Infra Services Analyst Senior Advisor at Elevance Health. Skills: Incident management, ServiceNow, Cloud platforms, API. Serve as escalation point. Solve problems”
Industry & Context.
Solves complex systems issues; Trouble resolution; Root cause analysis
What They're Looking For.
Must Have
Bachelor’s degree in Information Technology, Computer Science, Engineering (any), or related., Eight (8) years in any occupation with IT or related experience., Six (6) years of experience with incident management process and methods., Five (5) years of experience with ServiceNow, eportal incident management tool, and application debugging using eclipse and RAD., Five (5) years of experience with Postman, SOAP, API, Microservices, Apigee, Docker, DataPower, WebSphere, MQ, Message Broker, HTTPS, Kafka and Splunk., Five (5) years of experience with Java, J2EE, Angular JS and Siteminder., Five (5) years of experience in F5 Load Balancer, OAuth security, SSL, IP routing, and firewall technologies, F5, VMWare, and ESX Hosts., Five (5) years of experience with Oracle, SQL, Mongo, DB2, Redis Cache, and data caching., Five (5) years of experience with Cloud platform migrations, monitoring and maintenance, including AWS, Google Cloud, EKS, Lambda, and S3.
Nice to Have
Five (5) years of experience with Kafka platform.
What You'll Do.
Serve as escalation point
Provide trouble resolution
Develop root cause analysis
Provide advanced technical guidance
Represent major upgrades
Act as subject matter expert
Serve as technical merger lead
Lead Level 3 and 4 incidents
Organize analyst efforts
Lead root cause analysis efforts
How You'll Work.
Team & Collaboration
Provide technical guidance to engineers; Serve as subject matter expert among peers; Collaborate with management; Organize efforts of other analysts
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