Sonic Internet + Phone
InformationTechnologyTechnician
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“Information Technology Technician at Sonic Internet + Phone. Skills: fundamental knowledge of common operating systems, hardware, software, networking. deploy and maintain end-user equipment such as desktops, laptops, cellphones, tablets, and other devices. clean, organize, and maintain common IT areas”
Industry & Context.
troubleshooting skills
Must be able to lift 50 lbs, Comfortable with climbing ladders and working above floor level, Occasional evening and weekend work may be required, Must be able to work mornings, nights, and weekends as job duties demand, The pace is very fast and requires multitasking on a daily basis, Constantly required to key/type, Occasionally required to walk; use hands to finger, handle, or feel objects, tools or reach with hands and balance; stoop, kneel, crouch or talk or hear, Occasionally lift and/or move up to 50 pounds, Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
What They're Looking For.
Must Have
Ability to install and configure common hardware and software components, Ability to troubleshoot hardware, software, and other end-user issues, Fundamental knowledge of Microsoft Windows, Microsoft 365, and other common business software, Must be able to lift 50 lbs, Comfortable with climbing ladders and working above floor level, Must be able to work mornings, nights, and weekends as job duties demand, Maintain a high standard of communication, organization, and troubleshooting skills, Must maintain the utmost confidentiality
What You'll Do.
deploy and maintain end-user equipment such as desktops
and maintain common IT areas
maintain inventory levels
Provide technical support to office staff and remote workers for hardware
and repair workstations and other end-user devices for office and remote staff
Keep IT areas organized and clean
Maintain and organize IT inventory
Assist the rest of the IT team with other tasks and projects
Affirm and adhere to Sonic's confidentiality policies and procedures
How You'll Work.
Team & Collaboration
Assist the rest of the IT team with other tasks and projects, as necessary
Communication Scope
written communication skills; verbal communication skills; Maintain a high standard of communication
Full Job Description
Why Sonic? Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time. Pay Scale: Min: $25/hour Max $28/hour Full benefits: Medical, Dental, Vision, 401k, Profit Sharing, Life Insurance, etc. Work Perks: Paid Time Off Education opportunities Stipend for high-speed internet access Paid Comprehensive Training Growth Opportunities Position Summary: The IT Technician will have fundamental knowledge of common operating systems, hardware, software, networking, and strong written and verbal communication skills. They will help to deploy and maintain end-user equipment such as desktops, laptops, cellphones, tablets, and other devices. They will help to clean, organize, and maintain common IT areas, as well as maintain inventory levels. Position Type/Expected Hours of Work: IT Technician is a full-time (40 hours per week), non-exempt/hourly position. Typical schedule is Monday through Friday 8 am-5 pm. Occasional evening and weekend work may be required as job duties demand. This position is full-time onsite position at our HQ in Santa Rosa, no remote work. Travel: Travel is not typical for this position. Supervisory Responsibilities: IT Technician position does not have supervisory responsibilities. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements liste
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