GDIT
Information Technology
InformationTechnologySupportSpecialistTS/SCIw/Poly
“Information Technology Support Specialist - TS/SCI w/Poly at GDIT. Skills: Technical Support, Help Desk, Troubleshooting. Respond to user inquiries. Log and track support requests”
Industry & Context.
Diagnose and resolve issues; Troubleshooting
TS/SCI w/Poly, US Citizenship required, Mission essential, Work on holidays
What They're Looking For.
Must Have
Associates of Arts/Science degree, 5+ years of related experience, TS/SCI w/Poly clearance, CompTIA Security+ certification, US Citizenship required
Nice to Have
CompTIA Security+ certification within 3 months
What You'll Do.
Respond to user inquiries
Log and track support requests
Diagnose and resolve technical issues
Provide step-by-step guidance
Escalate complex issues
Provide guidance to less experienced professionals
Assist with password resets
Assist with account lockouts
Assist with access issues
Support peripheral troubleshooting
Maintain inventory of IT assets
Document and report solutions
Maintain and report accurate records
Contribute to knowledge base articles
Create and submit tickets for users
Maintain a professional tone
Maintain an empathetic tone
Communicate technical information clearly
Document and reply provide updates
Actively participate in team environment
Assist co-workers when needed
Ensure adherence to policies
Report potential security incidents
How You'll Work.
Team & Collaboration
Team environment; Assisting co-workers
Communication Scope
Communicate technical information
Applying for this Information Technology Support Specialist - TS/SCI w/Poly role?
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