GDIT
Technology
InformationTechnologySupportSpecialistTS/SCIw/Poly
“Information Technology Support Specialist - TS/SCI w/Poly at GDIT. Skills: Technical Support, Help Desk, Troubleshooting. Respond to user inquiries. Log and track support requests”
Industry & Context.
Troubleshooting
TS/SCI + Polygraph clearance, US Citizenship Required, Mission essential, Work on holidays
What They're Looking For.
Must Have
Associates of Arts/Science, 5+ years of related experience, TS/SCI w/Poly clearance, US Citizenship Required, CompTIA Security+ certification within 3 months
Nice to Have
Experience with Python and machine learning frameworks
What You'll Do.
Respond to user inquiries
Log and track support requests
Diagnose and resolve technical issues
Provide troubleshooting guidance
Escalate complex issues
Provide guidance to less experienced professionals
Assist with password resets
Assist with account lockouts
Assist with access issues
Support printer troubleshooting
Support scanner troubleshooting
Support peripheral troubleshooting
Maintain inventory of IT assets
Document and report solutions
Document and report procedures
Maintain and report accurate records
Maintain and report accurate tickets
Contribute to knowledge base articles
Create and submit tickets for users
How You'll Work.
Team & Collaboration
Actively participate in team environment; Assisting co-workers
Communication Scope
Communicate technical information clearly
Applying for this Information Technology Support Specialist - TS/SCI w/Poly role?
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