GDIT
Technology
InformationTechnologySupportSpecialistTS/SCIw/Poly
“Information Technology Support Specialist - TS/SCI w/Poly at GDIT. Skills: Technical Support, Help Desk, Troubleshooting. Respond to user inquiries. Log support requests”
Industry & Context.
Diagnose technical issues; Resolve technical issues; Troubleshooting
TS/SCI + Polygraph clearance, US Citizenship required, Mission essential, Work on holidays
What They're Looking For.
Must Have
Associates of Arts/Science degree, 5+ years of related experience, TS/SCI w/Poly clearance, CompTIA Security+ certification, US Citizenship required
Nice to Have
CompTIA Security+ certification within 3 months
What You'll Do.
Respond to user inquiries
Track support requests
Diagnose technical issues
Resolve technical issues
Provide troubleshooting guidance
Escalate complex issues
Provide guidance to professionals
Assist with password resets
Assist with account lockouts
Assist with access issues
Support printer troubleshooting
Support scanner troubleshooting
Support peripheral troubleshooting
Maintain IT asset inventory
Maintain ticket records
Report ticket records
Contribute to knowledge base
Create tickets for users
Submit tickets for users
Maintain professional tone
Maintain empathetic tone
Communicate technical information
Document ticket status
Reply with ticket updates
Participate in team environment
Ensure adherence to policies
Ensure adherence to procedures
Report security incidents
Report security breaches
How You'll Work.
Team & Collaboration
Team environment
Communication Scope
Communicate technical information
Applying for this Information Technology Support Specialist - TS/SCI w/Poly role?
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