GDIT
enterprise IT
InformationTechnologySupportSpecialistTS/SCIw/Poly
“Information Technology Support Specialist - TS/SCI w/Poly at GDIT. Skills: Help Desk Software, Remote Support, Technical Issues, hardware, software, network connectivity. Respond to user inquiries via phone, email, chat, or ticketing systems. Log and track support requests using help desk ticketing system”
Industry & Context.
Diagnose and resolve basic technical issues
TS/SCI w/Poly clearance, US Citizenship Required, mission essential, may include work on holidays when required, Friday - Monday 6am-4pm shift
What They're Looking For.
Must Have
Associates of Arts/Associates of Science, 5+ years of related experience, Installs, modifies, and repairs computer hardware and software using remote access tools, TS/SCI w/Poly clearance, US Citizenship Required, CompTIA Security+ certification is required within 3 months of start date
Nice to Have
CompTIA Security+ certification
What You'll Do.
Respond to user inquiries via phone
Log and track support requests using help desk ticketing system
Diagnose and resolve basic technical issues related to hardware
and network connectivity
Provide step-by-step guidance to users for troubleshooting common problems
Escalate complex issues to second-level support or specialized teams
and update software on user devices
Assist with password resets
Support basic printer
and peripheral troubleshooting
Help maintain inventory of IT assets (e.g.
How You'll Work.
Team & Collaboration
collaborating with people who are driven and resourceful; Escalate complex issues to second-level support or specialized teams; Provide guidance to less experienced professionals mentoring new hires and trainees; Actively participate in team environment assisting co-workers when needed; assist co-workers when needed
Communication Scope
Communicate technical information clearly to non-technical users; Document and reply provide updates on ticket status and possible resolutions
Applying for this Information Technology Support Specialist - TS/SCI w/Poly role?
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