GDIT
Technology
InformationTechnologySupportSpecialistTS/SCIw/Poly
“Information Technology Support Specialist - TS/SCI w/Poly at GDIT. Skills: Technical Support, Help Desk, Troubleshooting. Respond to user inquiries. Log support requests”
Industry & Context.
Troubleshooting
TS/SCI w/Poly, US Citizenship Required, On-Site, Monday - Friday 3pm-11pm CST, 4pm-12am EST, Mission essential, Work on holidays
What They're Looking For.
Must Have
Associates of Arts/Science, 5+ years of related experience, TS/SCI w/Poly clearance, CompTIA Security+ certification, US Citizenship Required
What You'll Do.
Respond to user inquiries
Track support requests
Diagnose technical issues
Resolve technical issues
Provide troubleshooting guidance
Escalate complex issues
Assist with password resets
Assist with account lockouts
Assist with access issues
Support printer troubleshooting
Support scanner troubleshooting
Support peripheral troubleshooting
Maintain IT asset inventory
Maintain ticket records
Report ticket records
Contribute to knowledge base
Create tickets for users
Submit tickets for users
Maintain professional tone
Maintain empathetic tone
Communicate technical information
Document ticket status
Reply with ticket updates
Participate in team environment
Ensure adherence to policies
Ensure adherence to procedures
Report security incidents
Report security breaches
How You'll Work.
Team & Collaboration
Team environment
Communication Scope
Technical information clarity
Applying for this Information Technology Support Specialist - TS/SCI w/Poly role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about GDIT?
Real rants from real employees. Read before you apply.