GDIT
Information Technology
InformationTechnologySupportSpecialistTS/SCIw/Poly
“Information Technology Support Specialist - TS/SCI w/Poly at GDIT. Skills: Technical Support, Help Desk, Troubleshooting. Respond to user inquiries. Log and track support requests”
Industry & Context.
Troubleshooting
TS/SCI w/Poly, On-Site, US Citizenship, Monday - Friday 3pm-11pm CST, 4pm-12am EST, Mission essential, Work on holidays
What They're Looking For.
Must Have
Associates of Arts/Science degree, 5+ years of related experience, TS/SCI w/Poly clearance, CompTIA Security+ certification, US Citizenship required
Nice to Have
Polygraph clearance obtainable
What You'll Do.
Respond to user inquiries
Log and track support requests
Diagnose and resolve technical issues
Provide step-by-step guidance
Escalate complex issues
Provide guidance to professionals
Assist with password resets
Assist with account lockouts
Assist with access issues
Support printer troubleshooting
Support scanner troubleshooting
Support peripheral troubleshooting
Maintain inventory of IT assets
Contribute to knowledge base
Create tickets for users
Submit tickets for users
Maintain professional tone
Maintain empathetic tone
Communicate technical information clearly
Document ticket status
Reply to ticket status
Provide updates on ticket status
Actively participate in team
Ensure adherence to policies
Report security incidents
Report security breaches
How You'll Work.
Team & Collaboration
Team environment
Communication Scope
Technical information
Applying for this Information Technology Support Specialist - TS/SCI w/Poly role?
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