Temus
digital transformation
InformationTechnologySupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Information Technology Support Specialist at Temus. Skills: Cloud administration, System administration, Technical support, User support. Provide daily technical support to a diverse user base. Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices”
What You'll Achieve.
Timely resolution and user satisfaction; Minimizing unnecessary escalation; Upholding agreed-upon service levels and quality standards; Ensuring compliance and security of endpoints; Promoting seamless technology adoption within the organization
Industry & Context.
Exceptional problem-solving skills; Independent troubleshooting techniques; Problem-solving mindset
What They're Looking For.
Must Have
Minimum 2 years of relevant working experience in IT/ Tech Support or related roles, Hands-on experience with Windows and macOS operating systems, Understanding of IT operations (networking, systems, security, and endpoint management), Experience with ticketing systems and incident management
Nice to Have
Experience with Mobile Device Management (MDM) solutions, particularly Microsoft Intune, Understanding and practical experience with ISO 27001, Familiarity with cloud computing platforms such as AWS, Google Cloud Platform, or Microsoft Azure, ITIL certification or equivalent IT service management knowledge
What You'll Do.
Provide daily technical support to a diverse user base
Troubleshoot and resolve issues related to desktops
Monitor and ensure optimal performance of all IT systems
Manage patching hardware and software deployment
Participate in safeguarding network and computer systems
Offer onboarding and guidance to users on new software and IT equipment
Undertake additional IT-related tasks as assigned
How You'll Work.
Team & Collaboration
Teamwork and collaboration abilities; Collaborative team player who thrives in cross-functional environments
Communication Scope
Excellent communication and interpersonal skills; Positive and clear communication
Process & Methodology
Manage multiple priorities
Full Job Description
Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI. Summary: We are seeking a highly motivated IT Support & Tech Specialist to join our team and play a key role in supporting our cloud environments and user devices. This position combines technical expertise in cloud administration and system administration with excellent communication and documentation skills. Job Responsibilities: Provide daily technical support to a diverse user base, fostering positive and clear communication to effectively address their needs. Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices, ensuring timely resolution and user satisfaction. Utilize exceptional problem-solving skills and independent troubleshooting techniques to resolve user issues efficiently, minimizing unnecessary escalation. Monitor and ensure optimal performance of all IT systems, upholding agreed-upon service levels and quality standards. Manage patching hardware and software deployment such as Microsoft Intune, ensuring compliance and security of endpoints. Actively participate in safeguarding network and computer systems by adhering to security protocols and best practices. Offer onboarding and guidance to users on new software and IT equipment, promoting seamless technology adoption within the organization. Be prepared to undertake additional IT-related tasks as assigned, demonstrating a proactive and adaptable approach. Job Requirements: Minimum 2 years of relevant working experience in IT/ Tech Support or related roles Require hands-on experience with Windows and macOS operating systems Strong understanding of IT operations (networking, systems, security,
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