Magna
Automotive
InformationTechnologyStudent
Neural analysis suggests this role is
optimal for Entry candidates.
“Information Technology Student at Magna. Skills: IT Support, Troubleshooting, Helpdesk Management. Support IT Department members. Handle first level support calls”
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
Enrolled in Post Secondary Degree or Diploma in IT Program, Excellent analytical and problem-solving skills, Communication skills, Organizational skills, Interpersonal skills, Punctual, Independent, Tolerant, Capability with current Microsoft Software Packages, Capability with current Microsoft Operating Systems
What You'll Do.
Support IT Department members
Handle first level support calls
Handle tickets from user community
Provide help to administrators
Provide help to development staff
Troubleshoot computer problems
Troubleshoot printer problems
Troubleshoot network problems
Provide assistance to Production Floor support staff
Manage Helpdesk Ticketing system
Ensure calls are received
Ensure calls are distributed
Ensure calls are closed out
Test retired hardware
Determine recycling requirements
Setup new computer equipment
Configure new computer equipment
Assist in managing company cell phone fleet
Assist in managing company tablet fleet
Assist in managing MDM Solutions
How You'll Work.
Team & Collaboration
Support IT Department members; Help administrators; Help development staff; Assist Production Floor support staff
Communication Scope
Communication skills
Full Job Description
**Job descriptions may display in multiple languages based on your language selection.** ## **What we offer:** At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. ## ## ## **Group Summary:** The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world. **Job Responsibilities:** The IT Student helps and supports the IT Department members in several different areas including: First level support calls and tickets from the user community on all facets of the IT System as well as any help required from the other administrators and development staff in the facility. **_KEY JOB RESPONSIBILITIES:_** * Troubleshoot computer/printer/network problems both in person and remotely * Provide assistance to the Production Floor support staff for hardware issues * Manage Helpdesk Ticketing system and ensure calls are received, distributed, and closed out. * Test and Troubleshoot retired hardware to determine recycling requirements. * Setup and configure new computer equipment for the user community * Assist in managing the company cell phone and tablet fleet and MDM Solutions * Any other tasks required by the IT Manager or Delegates. *
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