Davita Clinical Research
Healthcare
InformationTechnology(IT)ServicesandSupportSpecialistII
“Information Technology (IT) Services and Support Specialist II at Davita Clinical Research. Skills: Technical support, IT operations, Helpdesk management. Diagnose technical support issues. Troubleshoot technical support issues”
Industry & Context.
Troubleshooting; Root-cause analysis
On-site 3 days per week
What They're Looking For.
Must Have
High School Diploma or equivalent, Associates Degree in IT Technology, Computer Science or related field, 3+ years of IT Industry experience (if no Associates Degree), 2 years experience desktop support or helpdesk, Experience providing technical support to remote and hybrid end users, Knowledge and understanding of IT industry best practices, Ability to manage multiple projects, meet deadlines, and adjust priorities, Demonstrated ability to work effectively and collaboratively with stakeholders, Experience in managing confidential information
Nice to Have
1-2 years of Clinical Trial or healthcare experience, Experience with Microsoft 365 Desktop Application Support
What You'll Do.
Diagnose technical support issues
Troubleshoot technical support issues
Resolve technical support issues
Coordinate teammate onboarding
Execute teammate onboarding
Coordinate teammate offboarding
Execute teammate offboarding
Manage hardware inventory
Manage asset inventory
Create internal software documentation
Maintain internal software documentation
Create internal systems documentation
Maintain internal systems documentation
Provide support in person
Provide support remotely
Troubleshoot desktop environments
Troubleshoot network printers
Troubleshoot scanners
Troubleshoot peripheral devices
Troubleshoot connectivity issues
Troubleshoot Wi-Fi performance
Support equipment lifecycle refresh initiatives
Escalate complex technical issues
Manage DCR IT Helpdesk queue
Support DCR IT Teammates
Troubleshoot hardware systems
Troubleshoot software systems
Troubleshoot mobile communication devices
Document ticket details
Document troubleshooting steps
Document resolution steps
Document root-cause analysis
Report on helpdesk performance indicators
Report on helpdesk trends
Deploy mobile devices
Grant application access
Support departmental initiatives
Support office additions
Support lifecycle refresh programs
Support new technology adoption
Support IT best practice implementations
Remain knowledgeable with current technologies
Remain knowledgeable with future technologies
Provide strategic guidance on product stack changes
Collaborate with DCR IT
Collaborate with DKC IT
Find root cause of IT issues
Manage DCR Hardware Inventory
Manage network inventory
Manage telecom inventory
Manage supporting Processes
Proactive maintenance of IT equipment
Proactive support of IT equipment
How You'll Work.
Team & Collaboration
Collaborate with business stakeholders; Collaborate with IT stakeholders; Collaborate with clinical operations stakeholders; Collaborate within DCR IT; Collaborate within DKC IT
Process & Methodology
Manage multiple projects, Meet deadlines, Adjust priorities
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