InformationTechnologyIntern

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed. The team you’ll join The Information Technology (IT) team at StepStone is a global, enterprise-focused function responsible for delivering and maintaining the technology infrastructure that powers the firm. As part of Enterprise Services, the team partners with stakeholders across departments support the day-to-day operations, enhance system capabilities, and ensure secure, efficient access to tools and platforms. The team plays a critical role in onboarding, user support, and continuous improvement of the firm’s technology environment. About the role This internship is designed for candidates interested in building foundational experience in IT support, service operations, and end-user troubleshooting within a global business environment. The IT Intern will support help desk triage activities by serving as an initial point of contact, logging and categorizing incidents, and assisting with first-level issue resolution and escalation. The role offers the opportunity to work closely with regional and global IT teams while learning ticket management, user support processes, knowledge documentation, and service excellence best practices. What you’ll do Act as an initial point of contact for internal technical support requests received by phone, email, chat, or walk-up. Perform ticket triage by logging, categorizing, prioritizing, and routing incidents and service requests to the appropriate support teams. Provide first-level support for common issues involving laptops, desktops, printers, mobile devices, email, collaboration tools, and business applications. Escalate unresolved or complex issues with clear documentation, r