IDEX
InformationTechnologyIntern
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optimal for Entry candidates.
“Information Technology Intern at IDEX. Skills: IT systems, hardware, end-user support. Create, maintain, and update PC images for new hardware deployments. Set up and configure workstations and IT equipment for new employees”
What You'll Achieve.
A reliable system is in place to track, resolve, and escalate IT support tickets as appropriate; All new employees and anticipated hires receive the necessary IT equipment in a timely manner to support seamless onboarding; Demonstrated ability to follow established IT processes while continuously improving efficiency and user experience
Industry & Context.
problem-solving skills with a persistent, solutions-focused mindset
What They're Looking For.
Must Have
Education or coursework in a field related to Information Technology, Demonstrated exposure to or interest in project management concepts, Some experience with Active Directory Users and Computers, including unlocking accounts and updating user information
Nice to Have
Exposure to or interest in artificial intelligence solutions, tools, or models is a plus
What You'll Do.
and update PC images for new hardware deployments
Set up and configure workstations and IT equipment for new employees
Troubleshoot and resolve PC
and network printer issues in collaboration with the IT team
Utilize ticketing systems to create
and appropriately escalate IT support tickets
Perform troubleshooting and support for Microsoft Office 365 applications
Repair and replace PC hardware components as needed
Assist with PC and user migrations to new tenants and domains
including coordination with IT team members
How You'll Work.
Team & Collaboration
in collaboration with the IT team; coordination with IT team members
Communication Scope
written and verbal communication skills
Process & Methodology
Basic project management skills, project management concepts
Full Job Description
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 [diverse businesses](https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you. **Job Title:** Information Technology Intern **Reporting to** : Director of Information Technology **Major Focus** Provide hands‑on support to the Information Technology department by assisting with daily operational needs while gaining practical experience across IT systems, hardware, and end‑user support. **Key Responsibilities** * Create, maintain, and update PC images for new hardware deployments. * Set up and configure workstations and IT equipment for new employees. * Troubleshoot and resolve PC, network connectivity, and network printer issues in collaboration with the IT team. * Utilize ticketing systems to create, track, resolve, and appropriately escalate IT support tickets. * Perform troubleshooting and support for Microsoft Office 365 applications. * Repair and replace PC hardware components as needed. * Assist with PC and user migrations to new tenants and domains, including coordination with IT team members. **Major Challenges** * Simplifying processes while maintaining accuracy and consistency in IT programs. * Understanding key stakeholders and achieving cross‑functional alignment on project plans and timelines. * Effectively prioritizing competing responsibilities in a fast‑paced environment. * Anticipating future IT needs and preparing solutions proactively. **Expected Performance Outcomes** * A reliable system is in place to track, resolve, and escalate IT support tickets as
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