Four Seasons
Hospitality
InformationTechnologyExecutive
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“Information Technology Executive at Four Seasons. Skills: IT support, Windows systems, Networks. Maintain professional and collaborative working relationship. Provide timely technical support to hotel guests”
What You'll Achieve.
Ensure continuous availability of key hotel systems; Deliver high quality IT services and support to administrative users based on established SLAs; safeguard critical data in line with corporate and local policy requirements
Industry & Context.
troubleshooting and problem-solving skills
Must have the right to work in Malaysia, Visa sponsorship is not available, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only
What They're Looking For.
Must Have
Diploma/Degree in IT, Computer Science, or related field, 1–3 years of IT support hospitality experience preferred, Good knowledge of Windows systems, networks (LAN/Wi-Fi), IT hardware, troubleshooting and problem-solving skills, Good communication and customer service mindset, Able to work flexible hours, including weekends and holidays, Excellent reading, writing, and oral proficiency in English language, Must be able to speak, read, and write Bahasa Malaysia, Must have the right to work in Malaysia
Nice to Have
Familiarity with hotel systems (PMS, POS, keycard) is an advantage
What You'll Do.
Maintain professional and collaborative working relationship
Provide timely technical support to hotel guests
Deliver high quality IT services and support
Ensure continuous availability of key hotel systems
Develop and maintain user guides
Provide support for all hotel systems
Assist in maintaining system security
Support the operation of electronic communication systems
Act as primary liaison with vendors
Work with Purchasing Department
Maintain accurate documentation
Coordinate system upgrades
Support property level and corporate initiated projects
Establish and enforce system backup procedures
Assist in implementing cybersecurity controls
How You'll Work.
Team & Collaboration
Cross Department Collaboration; Maintain a professional and collaborative working relationship with all hotel departments and the Home Office; Demonstrate interpersonal skills and engage effectively with employees at all levels; Be part of a cohesive team
Communication Scope
Good communication; Excellent reading, writing, and oral proficiency in English language; Must be able to speak, read, and write Bahasa Malaysia
Process & Methodology
Coordinate system upgrades, updates, and new implementations, Support property level and corporate initiated technology projects
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. **_About Four Seasons Hotel Kuala Lumpur_** Four Seasons Hotel and Residences is located in the Golden Triang
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