Abbott
Healthcare
InformaticsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Informatics Specialist at Abbott. Skills: IT implementation, testing, training, escalation management. End-to-end implementation of applications. Testing of applications”
What You'll Achieve.
high client satisfaction; highest levels of customer satisfaction; timely completion
Industry & Context.
critical thinking; propose solutions; resolve problems
What They're Looking For.
Must Have
Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines, 2~4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications, Fluency in English and Greek, Sound understanding of diagnostics laboratory workflows and related technologies, Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories, Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
Nice to Have
Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
What You'll Do.
End-to-end implementation of applications
Testing of applications
Training of applications
Escalation management
Configure and integrate products
Provide customer support assistance
Revise project documents
Keep systems of record up to date
How You'll Work.
Team & Collaboration
Participate in team meetings
Communication Scope
verbal communication skills; written communication skills; excellent customer facing capabilities
Process & Methodology
Execute project work plans, Track project aspects, Report on project aspects, Risk mitigation
Full Job Description
## **JOB DESCRIPTION:** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: * Career development with an international company where you can grow the career you dream of. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **PRIMARY OBJECTIVE OF THE POSITION** A technical expert focused on the end-to-end delivery of the AlinIQ Digital Health applications and at the center of delivering on Abbott’s consumer healthcare strategy. Core responsibilities of this role include complex IT implementation, testing, training, and escalation management. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction. **_What You 'll do:_** * Responsible for the end-to-end implementation, testing and training of the Abbott Digital applications with a focus on quality and customer satisfaction. * Proven ability to become a trusted advisor to customers and provide the highest levels of customer satisfaction. * Strong verbal and written communication skills with excellent customer facing capabilities. * Attention to detail and a concern for quality. * Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way. * Become a trusted advisor to customers. * Identify customer needs, propose solutions, and resolve proble
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