Anthropic
IncidentResponseManager,Enforcement
“Incident Response Manager, Enforcement at Anthropic. Skills: process management, cross-functional coordination, incident response, escalations management, program management. Own the Enforcement On-Call program end-to-end: rotations, coverage models, and escalation paths. Establish and maintain on-call documentation, runbooks, and SOPs”
What You'll Achieve.
build durable processes that hold up in fast-moving moments; translate learnings from incidents into improvements to our safety systems; Report out regularly on inbound volume, response metrics, trend lines, and staffing needs to inform long-term investment; track referral volume and trends over time; Build dashboards and reporting that give the team and leadership a clear view of enforcement operational health; Continuously improve documentation, quality, and consistency as the program scales
Industry & Context.
Comfort making judgment calls with incomplete information and knowing when to escalate; translate learnings from incidents into improvements to our safety systems
on-call program ownership, Availability to support team on-call and weekend coverage when assigned, Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time.
What They're Looking For.
Must Have
Background in trust and safety operations, incident response, escalations management, program management, or a closely related operational role at a technology company, Experience leading programs with meaningful cross-functional surface area, and comfort being the person others look to during an escalation, Ability to absorb a lot of information quickly and communicate clearly and concisely in writing and verbally during high-stakes moments, Experience coordinating with law enforcement, regulatory bodies, or other external compliance stakeholders, Comfort making judgment calls with incomplete information and knowing when to escalate, Ability to manage multiple concurrent workstreams without losing track of details, Availability to support team on-call and weekend coverage when assigned
Nice to Have
Experience building or materially improving automation in an operations context (routing, triage, auto-assignment, ticket enrichment), Familiarity with regulatory reporting obligations in trust and safety (NCMEC, EU DSA, or similar frameworks), Proficiency with data tools (SQL, dashboards, spreadsheets) sufficient to build and maintain reporting workflows
What You'll Do.
Own the Enforcement On-Call program end-to-end: rotations
Establish and maintain on-call documentation
Triage tooling issues affecting on-call operations and drive them to resolution with engineering partners
Report out regularly on inbound volume
Serve as the primary point of contact for sensitive enforcement escalations that require cross-functional coordination
Absorb information from multiple inputs quickly
frame the decision cleanly
and communicate clear updates
Drive processes that keep teams aligned and moving during fast-changing situations
Manage escalation pathways to law enforcement and NCMEC based on established referral criteria
and track referral volume and trends
Identify the right repetitive operational work in the on-call and escalations pipeline and partner with engineering to automate it
Expand and mature our rapid response toolkit through hands-on investment in new tools
Build dashboards and reporting that give the team and leadership a clear view of enforcement operational health
Continuously improve documentation
and consistency as the program scales
How You'll Work.
Team & Collaboration
manage the sensitive cross-functional escalations that cut across Policy, Legal, Safeguards, Product, and Comms; close coordination with cross-functional partners during high-stakes situations; partner with engineering to automate it; partner with engineering to automate it; Build dashboards and reporting that give the team and leadership a clear view of enforcement operational health
Communication Scope
communicate clearly and concisely in writing and verbally during high-stakes moments; communicate clear updates, recommendations, and trade-offs
Process & Methodology
program management, manage multiple concurrent workstreams
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