Plata Card
IncidentManagerSenior
“Incident Manager - Senior at Plata Card. Skills: incident response, cross-functional coordination, decision-making, communication. Lead response initiatives for pivotal incidents impacting customers and Plata products. Lead our incident response from detection to resolution and retrospective analysis”
What You'll Achieve.
ensuring swift resolution; ensuring minimal impact on our clients
Industry & Context.
Ability to size up a situation, assess the effectiveness of various tactics/strategies, and make rapid decisions on appropriate courses of action
Relocation support to Mexico with assistance for the employee and their family, remotely within time zones from GMT-8 to GMT-3
What They're Looking For.
Must Have
3+ years' experience in handling significant incidents in a 24/7 high-load environment, 5+ years in roles in engineering, product, or service delivery, Clear, structured communication (including C-suite executives) under high pressure, Ability to coordinate multiple teams simultaneously, decision-making in uncertain conditions, Experience in Public Cloud, Microservices, and monitoring systems, The technical aptitude to understand our technology stack and incident response protocols, Ability to size up a situation, assess the effectiveness of various tactics/strategies, and make rapid decisions on appropriate courses of action, Has flexibility and ability to listen to expert feedback, modifying plans on the fly as necessary
Nice to Have
Experience in Fintech in a similar role, SRE, or other technical roles, Experience with AWS, Kubernetes, PostgreSQL, and Kafka, Experience working with incidents. io, Rootly, FireHydrant, or similar Incident Management Systems, Experience coordinating with Legal, Communications, Privacy, and other non-technical stakeholders
What You'll Do.
Lead response initiatives for pivotal incidents impacting customers and Plata products
Lead our incident response from detection to resolution and retrospective analysis
Take personal ownership of critical Incidents
Assign incident roles and delegate tasks to the incident’s participants
Organize post-incident recovery actions and customer communication
Participate in post-incident reviews to identify root causes and improve future responses
Mentor and develop the IT Support Duty Team members
Train incident participants on how to act during critical incidents
Take part in the company-wide improvements in terms of monitoring
and incident management processes
How You'll Work.
Team & Collaboration
seamless coordination with global teams, both technical and business; coordinating with Legal, Communications, Privacy, and other non-technical stakeholders
Communication Scope
Clear, structured communication (including C-suite executives) under high pressure
Applying for this Incident Manager - Senior role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Plata Card?
Real rants from real employees. Read before you apply.