CITECH
Banking
IncidentManager/ProcessManagerCentredeServices(H/F)
“Incident Manager / Process Manager Centre de Services (H/F) at CITECH. Skills: Incident Management, Process Management, Service Center Management. Prepare synchronization meetings. Animate synchronization meetings”
What You'll Achieve.
Improve service quality; Improve user experience; Achieve quality objectives; Achieve performance objectives
Industry & Context.
Root cause analysis; Problem solving
What They're Looking For.
Must Have
Experience Incident Manager, Experience Process Manager, Experience Centre de Services, Experience pilotage centre services, Experience support utilisateurs, Knowledge environnements poste travail, Knowledge environnements collaborateur, Knowledge processus ITIL, Mastery Microsoft 365 tools, Experience suivi SLA, Experience suivi KPI, Experience reportings opérationnels, Practice causes racines, Practice gestion incidents majeurs, Professional English
Nice to Have
Mastery ITSM tool, ServiceNow ideally
What You'll Do.
Prepare synchronization meetings
Animate synchronization meetings
Supervise solicitation flows
Supervise incident treatment
Respect service commitments
Be privileged contact
Analyze incoming flows
Analyze activity volumes
Identify recurring incidents
Identify improvement areas
Participate incident reviews
Participate continuous improvement committees
Conduct root cause analyses
Define corrective actions
Track performance indicators
Improve service quality
Improve user experience
Collaborate with support teams
Collaborate with infrastructure teams
Collaborate with security teams
Collaborate with production teams
Achieve quality objectives
Achieve performance objectives
Industrialize analysis processes
Industrialize reporting processes
Automate operational data exploitation
Optimize operational data exploitation
How You'll Work.
Team & Collaboration
Support teams; Infrastructure teams; Security teams; Production teams; External service provider
Communication Scope
Oral communication; Written communication
Applying for this Incident Manager / Process Manager Centre de Services (H/F) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about CITECH?
Real rants from real employees. Read before you apply.