Scalable GmbH
Financial Services
IncidentManager(m/f/x)
Neural analysis suggests this role is
optimal for mid candidates.
“Incident Manager (m/f/x) at Scalable GmbH. Skills: Incident management, Process management, Quality improvement. Coordinate cooperation between departments and providers. Design incident operations processes”
Industry & Context.
Root cause analysis
On-call duty
What They're Looking For.
Must Have
Technical degree or comparable training, Knowledge of IT production and IT operations in a bank, Familiarity with ITIL standards, Very good German and English
Nice to Have
ITIL certificates
What You'll Do.
Coordinate cooperation between departments and providers
Design incident operations processes
Manage incident operations processes
Monitor incident operations processes
Orchestrate incident operations processes
Establish quality improvement measures
Follow up on quality improvement measures
Act as manager on duty for serious disruptions
Manage sustainable error correction
Manage measures within root cause analyses
Communicate to management
How You'll Work.
Team & Collaboration
Interdisciplinary teams
Full Job Description
Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €30 billion to the platform. Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services. Visit our [finance blog](https://de.scalable.capital/blog) or check out our Social Media channels to find out what our Expert Teams have to say. Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values [here](https://de.scalable.capital/values-principles) (English). * Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management * Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments * Establishing and following up on quality improvement measures (service improvement process, CIP) * Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses * Targeted communication and reports to
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