Hewlett Packard Enterprise
IncidentManager
“Incident Manager at Hewlett Packard Enterprise. Skills: Incident Life Cycle coordinator, service delivery lead, problem analysis, solutioning. Operate and administer infrastructure or software platforms. Resolve highly complex technical issues”
What You'll Achieve.
turn insights into outcomes; accelerate our customers’ outcomes
Industry & Context.
problem analysis; solutioning; Critical Thinking
Primarily work from an HPE partner/customer office
What They're Looking For.
Must Have
Bachelor's degree in Management Information SystemsComputer Science or equivalent experience and a minimum of 6 years related experience or a Master's degree and a minimum of 4 years of experience.
What You'll Do.
Operate and administer infrastructure or software platforms
Resolve highly complex technical issues
Act as an Incident Life Cycle coordinator
Provide resolution for complex issues
Identify potential escalations
Proactively search for issues
Provide solutions to prevent problems
implement and verify changes
How You'll Work.
Team & Collaboration
Participates as a member of an IT technical team; Partners with members of a given team or other IT teams; work with geographically dispersed teams
Communication Scope
Good verbal and written communication skills
Process & Methodology
Action Planning, Long Term Planning
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