BETSOL
Information Technology And Services
IncidentManager
Neural analysis suggests this role is
optimal for mid candidates.
“Incident Manager at BETSOL. Skills: Incident Management, Major Incident Management, ServiceNow, ITIL. Manage Incident Management process. Ensure service restoration during disruptions”
What You'll Achieve.
Service restoration within SLAs; Minimize business impact; Continuous service improvement
Industry & Context.
Troubleshoot incidents; Root cause analysis
24/7 operational environment, Shift schedules
What They're Looking For.
Must Have
2-5 years experience in Incident Management, 2-5 years experience in IT Service Management, Experience in 24/7 production support, Manage end-to-end Incident Management processes, Experience in Major Incident Management (MIM), Experience leading bridge calls, Experience with ServiceNow (SNOW), Experience with JIRA, Experience with alerting/monitoring tools, Coordination skills, Stakeholder management skills, Work under pressure, Drive quick resolution, Experience in SLA management, Documentation skills for incident reports, Documentation skills for RCA, Documentation skills for communication updates, Excellent verbal communication skills, Excellent written communication skills
Nice to Have
ITIL Foundation certification, Knowledge of ITIL frameworks, Familiarity with problem management, Familiarity with change management, Basic understanding of infrastructure, Basic understanding of cloud environments, Basic understanding of application support, Exposure to automation for incident handling, Exposure to scripting for incident handling, Exposure to automation for reporting, Exposure to scripting for reporting
What You'll Do.
Manage Incident Management process
Ensure service restoration during disruptions
Coordinate across multiple teams
Drive incident resolution within SLAs
Lead major incident management
Facilitate effective communication
Ensure continuous service improvement
Perform root cause analysis
Ensure process adherence
Manage Incident Management lifecycle
Align with ITIL standards
Align with organizational processes
Coordinate with internal teams
Coordinate with external teams
Investigate incidents
Troubleshoot incidents
Resolve incidents efficiently
Manage major incidents
Ensure timely resolution
Minimize business impact
Facilitate bridge calls
Ensure clear communication
Capture key discussion points
Ensure incidents are resolved
Ensure incidents are closed within SLAs
Provide proactive stakeholder communication
Provide timely stakeholder communication
Capture incident timelines
Maintain service excellence standards
Adhere to incident management best practices
Work in 24/7 operational environment
Adhere to shift schedules
Utilize service management tools
Utilize alerting tools
Manage incidents effectively
Perform additional incident management tasks
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; External teams
Communication Scope
Verbal communication; Written communication; Stakeholder communication
Full Job Description
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) Job Description About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SL
Applying for this Incident Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about BETSOL?
Real rants from real employees. Read before you apply.