BETSOL
Information Technology And Services
IncidentManager
Neural analysis suggests this role is
optimal for mid candidates.
“Incident Manager at BETSOL. Skills: Incident Management, ITIL, Service Management. Manage Incident Management Process. Coordinate to investigate incidents”
What You'll Achieve.
Resolve incidents within SLA; Close incidents within SLA
Industry & Context.
Root Cause Analysis
24/7 environment, Shift plans
What They're Looking For.
Must Have
Experience with service management tools, Experience with JIRA, Experience with SNOW, Experience with alerting
What You'll Do.
Manage Incident Management Process
Coordinate to investigate incidents
Coordinate to resolve incidents
Ensure service excellence
Manage major incidents
Prepare Root Cause analysis
Review Root Cause analysis
Publish Root Cause analysis
Adhere to shift plans
Manage stakeholder communication
Resolve incidents within SLA
Close incidents within SLA
Communicate incident status
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; External teams
Communication Scope
Stakeholder communication
Full Job Description
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) 1) Manage end to end Incident Management Process aligning to the ITIL guidelines while adopting to the organizational requirements. 2) Co-ordinate with various teams within and outside the organization to investigate and resolve incidents. 3) Ensures service excellence is achieved through managing major incidents for the organization with effective use of agreed tools and defined deadlines. 4) Capture timelines, prepare, review and publish the Root Cause analysis for major incidents within agreed timelines. 5) Works in a 24/7 environment, hence adhering to shift plans of the team. 6) Manage Bridge calls efficiently, capturing key points and ensuring all stakeholders communication is managed effectively and in a timely manner. 7) Make sure all incidents are resolved/closed within the Agreed SLA with timely communication. 8) Must have experience working with service management tools like JIRA, SNOW, alerting etc. 9) Any other related tasks as required. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science)
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